Collecting a parcel

in a GLS ParcelShop

If neither you personally nor your neighbour can accept the parcel, GLS will take it to the nearest GLS ParcelShop (does not apply for tyres). The parcel will then be available for collection for the next eight working days after the day of the delivery attempt.

When picking up the parcel, you have to identify yourself. To do so, you need a valid identity card or passport.

The notification card will tell you in which ParcelShop you can collect your parcel. You can also get this information by using the track & trace function. To do this, simply enter the Track ID that is on the notification card.

Use the ParcelShop finder to get more information about the opening hours and the location of the ParcelShop.

Solid GLS ParcelShop network

As a parcel service provider, we contribute to the basic supply of the population, delivering elementary goods for daily needs, such as medicines, drugstore articles, disinfectants or medical devices.

Our ParcelShops are regarded by the authorities as necessary facilities for basic services and are therefore allowed to continue offering our parcel service. Around three-quarters of all GLS ParcelShops are currently available for parcel delivery and acceptance. You can find all available ParcelShops in your area here:


In the current situation, the health and safety of all those involved is also a top priority within the ParcelShop network. In addition to the necessary hygiene measures, the process of parcel delivery and pick-up is also contactless - your signature on the smartphone is therefore currently not required. Instead, the ParcelShop partner confirms the delivery of the parcel with his signature after checking your identity card, and you will receive a printed receipt if required.. We thank you for keeping your distance, especially when the shop is very crowded, and for your patience.

Daily updated information about our measures around the corona virus can be found here:

Information about the coronavirus

GLS ParcelShop logo

What is a GLS ParcelShop?

GLS ParcelShops are parcel dispatch and collection points. They are located in all kinds of different stores (shop-in-shop system), so waiting times are usually very short. In Germany there are over 5,500 GLS ParcelShops where you can pick up your parcels. The majority is open on weekdays between 10.00 and 18.00. Many stores with integrated ParcelShops open earlier or stay open longer in the evenings.

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