A man on his tablet changes his GLS delivery
 

You were absent when your parcel was delivered and your parcel could not be delivered to you?

With your notice of delivery, you can reschedule a new delivery and choose from the available options at no extra cost.

What is a GLS parcel number and where can I find it?

The parcel number is an alphanumeric reference number with eight characters (e.g.: 00A6Z78A) or a set of eleven figures (e.g.: 36631234567)

If the sender has activated the FlexDeliveryService, you can find your parcel number in the e-mail or SMS that you received to announce your delivery time frame.

For deliveries without the FlexDeliveryService, check your order's confirmation e-mail sent by the sender.

What is a notification card number and where can I find it?

It is an alphanumeric reference number with five or six characters (e.g.: 1LYMØ9). It is also known as Track-ID.

You can find it on the notification card that the delivery driver left in your letter box.

You might also have received an e-mail/SMS containing the number, in the case that we could not deliver your parcel (e.g. because of an incorrect address).

Can I authorise GLS to leave the parcel at an agreed place?

You can authorise GLS to leave the parcel at an agreed place, for example in your garage. Simply download the residential drop-off authorisation, print it out, fill it in and follow the written instructions, or hand it directly to the GLS delivery driver.

This residential drop-off authorisation can be a once-off or generally. You may also revoke it at any time by submitting a request to us.

Download the drop-off without a signature authorisation.