FAQs

Frequently asked questions and answers

How long does it take GLS to deliver parcels?

National parcels usually reach their destination within a standard delivery time of less than 24 hours (excluding islands). In Europe, standard delivery times are generally between 24 and 96 hours. GLS delivers Monday to Friday during normal business hours.

How does the shipment processing work with GLS?

GLS provides companies with IT dispatch systems that correspond to their requirements and parcel volumes. The systems can be adapted to senders’ IT systems.

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What does GLS offer for international shipment?

GLS offers reliable European and worldwide parcel delivery to its customers, as well as express delivery within Europe. More information can be found in the product descriptions in the section "Shipping solutions".

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How do I find out which products and services are available for a certain dispatch route?

Simply enter the starting point and destination of your consignment into the GLS shipping planner. The available product and service combinations will be displayed immediately.

Go to the Shipping planner

How large may a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side

Information on bulky goods

How much may a parcel weigh?

The maximum weight is 40 kg, and 50 kg for international express shipments. Exceptions apply to a small number of countries for worldwide shipping. Contact your GLS depot for more information.

Information on bulky goods

How much does parcel delivery cost with GLS?

Precisely how much it costs to send a parcel depends on your wishes and requirements. If you send parcels regularly, you will get an individual offer from GLS.

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I want to send bulky items. What do I need to consider?

Some shipments cannot be transported by the conveyor belts in our automatic sorting systems because of their size or outer packaging. GLS sorts and scans these “non-conveyable” consignments manually in the depots and distribution hubs. This incurs a surcharge. This includes among others:

  • Sacks, tyres, rolls, bales of cloth, canisters, plastic buckets, wooden boxes
  • Parcels with protruding parts of any kind

For more information contact your GLS depot.

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Which goods are excluded from delivery?

Insufficiently or not customarily packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:

  • Parcels with a goods value of over € 5,000
  • Goods that require particularly careful handling (e.g. fragile goods)
  • Perishable or temperature-managed goods
  • Live animals
  • Particularly valuable items (e.g. gold, precious metals and stones, real jewellery and real pearls, works of art, antiques)
  • Telephone cards and pre-paid cards for mobile phones
  • Firearms and essential weapon parts according to § 1 of the German Weapon Law as well as ammunition
  • Dangerous goods of any kind
  • Tobacco and spirits (if sent abroad)

Further information can be found in the shipping guidelines as well as in the General terms and conditions.

General terms and conditions

Can I track parcels in real time?

Yes, all parcels within Germany can be tracked in real time by the sender and recipient using parcel tracking. Internationally, GLS already provides real-time delivery information in nine countries thanks to mobile data transfer from vehicles. Scanned data from the hubs and depots of all GLS subsidiaries is immediately fed into the GLS IT system and is directly available online. Simply enter the shipment number or Track ID.

Go to parcel tracking

What is the standard liability amount for a parcel? Is it possible to agree a higher liability limit?

GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS will compensate the value of the goods beyond the statutory limitation of liability up to a maximum of € 750 per parcel. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the terms and conditions of GLS Germany. On request, a higher liability limit can be agreed. Simply contact your GLS depot for more information.

General Terms and Conditions

What does GLS do for the environment?

GLS is committed to the responsible use of resources, the reduction of emissions, and the optimisation of waste disposal. All GLS subsidiaries have already obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative. Additionally, senders can book the ThinkGreenService for an environmentally-neutral delivery.

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My question isn’t listed here. Where can I get more information?

The GLS customer care team and your contact in the GLS depot will be happy to help you. You can also call our hotline: +49 (0)6677 646 907 000. Or submit your question in writing using the contact form.

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