Returns, feedback and complaints

If you need to return a shipment you have received or want to leave feedback or file a complaint, you will find the necessary information below.

Returns

If you want to return a shipment that you received via GLS, such as an online order, you must first check with the sender for their return policy. You can find information about the return policies of online retailers on their websites. GLS does not decide and cannot influence the return policies of its senders. You should always check the shipment-specific return policy of the sender before you return goods. GLS is not the original sender of the shipments and does not accept return shipments sent to the GLS address without a separate agreement.

Gls driver collects parcels from warehouse
 

Shipment return arranged by the sender

Some senders offer the option of a return organised by them, either for a fee or free of charge. In this case, you must contact the sender and follow their return instructions. If the return shipment is delivered via GLS, you will receive the necessary instructions.

GLS driver picks up a parcel from a customer in shop

Shipment return arranged by the sender

If the sender requires you to arrange the return shipment or you want to arrange it yourself, you can use the GLSpaketti.fi online service to create a return shipment at your ownexpense. You can pay for the shipping by most common online payment methods. Such a shipment complies with normal delivery terms available on the website, and GLS cannot guarantee that the recipient will accept the return or refund any monies paid with respect to your original order.

 

Feedback

We welcome feedback and development suggestions regarding our shipments. You can send feedback and development suggestions by email to glscustomerservice@gls-finland.com. All feedback is read but may not be answered unless you have explicitly requested that we contact you. If your feedback relates to a specific shipment, including the shipping number will help us deal with your feedback.

GLS customer service

Complaints

If you have purchased shipping directly from GLS in Finland, a possible complaint can be sent by email to glsclaims@gls-finland.com.
If necessary, we will also advise on the information required for the complaint or ask for further information. To ensure fast handling of your complaint, include your shipping number in your claim. If you wish to make a claim for a product ordered from an online store, shipped by GLS, the complaint must be addressed to the seller of the product. In the event of an error in the shipping of a product, the claim shall be handled by GLS and the seller with respect to the shipping. A complaint must also be addressed to the original seller if the shipping was purchased via a third party.

GLS claims service