Parcel delivery service by GLS
Fast and reliable – that is how you want to receive your parcel. And that’s precisely how the parcel delivery service with GLS on behalf of senders works.
Standard parcel delivery service
Ideally a parcel is delivered to you personally. You then confirm with your signature that the parcel delivery service has been successful and that you have accepted the parcel. Another member of your household can also accept your parcel on your behalf.
If nobody is present
After prior arrangement with you on the phone, the delivery driver will ask a neighbour if they can accept the parcel for you. If no neighbour can accept your parcel, GLS will take the parcel back to the regional depot and will undertake a second delivery and third attempt the next working days.
If a GLS ParcelLocker is located nearby, the parcel will be delivered there. The delivery driver will also arrange this with you via phone in advance. You will then receive a notification card, text message or e-mail with an access code for the locker.
If the parcel cannot be delivered to the specified delivery address or is delivered to a GLS ParcelLocker, the delivery driver will leave a notification card. It holds key information such as the neighbour’s name and a GLS phone number.
If the sender activated the FlexDelivery-Service, you can influence the parcel delivery by choosing from a number of delivery options via the GLS Delivery Manager. If no option is chosen, GLS will automatically make a second delivery attempt to the originally given address. In case this is also unsuccessful, a third attempt will follow.
You can choose the following parcel delivery services:
- Delivery to the same address on a specific date
- Delivery to a new address
- Delivery after working hours between 17.00 and 20.00 (only in GLS depot cities)
- Delivery to a GLS ParcelShop
- Delivery to a GLS ParcelLocker
- Collection at a GLS depot
- Refusal of acceptance
Second and third delivery attempt
GLS will undertake a second and third delivery attempt if no neighbour is able to accept the parcel.
Delivery service and transport times
GLS as the delivery service provider delivers parcels on working days from Monday to Friday – in Slovakia usually within 24 hours. This standard delivery time is not assured or guaranteed, however. Parcels are transported by road, so traffic holdups can lead to delays.
For parcels sent with the CashService (cash on delivery), the delivery takes place upon payment by the consignee directly to the delivery driver. Payment can be made in cash as well as credit or debit card if the BankCardService has been activated by the sender.