FAQs

Frequently asked questions and answers

How long does it take GLS to deliver parcels?

National parcels usually reach their destination the next working day after the pick-up. For deliveries to neighbouring European countries, standard delivery times are generally between 24 and 48 hours; and for almost all countries at a larger distance within 72 to 120 hours. GLS delivers Monday to Friday during normal business hours.

How does the shipment processing work with GLS?

GLS provides companies with IT dispatch systems that correspond to their requirements and parcel volumes. The systems can be adapted to senders’ IT systems.

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What does GLS offer for international shipment?

GLS offers reliable European and worldwide parcel delivery to its customers, as well as express delivery throughout Slovakia and to Hungary. More information can be found in the product descriptions in the section “Shipping solutions”.

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How large may a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side

How much may a parcel weight?

The maximum weight is 40 kg for national delivery and international delivery. Contact GLS customer service for more information.

How much does parcel delivery cost with GLS?

Precisely how much it costs to send a parcel depends on your wishes and requirements. If you send parcels regularly, you will get an individual offer from GLS.

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I want to send bulky items. What do I need to consider?

Some shipments cannot be transported by the conveyor belts in our automatic sorting systems because of their size or outer packaging. GLS sorts and scans these “non-conveyable” consignments manually in the depots and distribution hubs. This incurs a surcharge. This includes among others:

- Sacks, rolls, bales of cloth, canisters, plastic buckets, wooden boxes

- Parcels with protruding parts of any kind

For more information contact GLS customer service.

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Which goods are excluded from delivery?

Inadequately and/or unconventionally-packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:

- Oversized parcels and parcels with weight exceeding allowed limit;

- Tied and attached parcels and parcels in any wooden packing;

- Perishable goods, infectious goods and any inappropriate goods;

- Corpses of persons or animals;

- Live animals and plants;

- Goods in bags and lose ground;

- Goods of high value, such as cash, precious metals, monetary units, payment documents, lotteries, genuine pearls, precious stones and jewellery;

- Works of art and antiques;

- Goods requiring controlled temperature;

- Firearms, ammunition, explosives etc.;

- Parcels to be delivered to post boxes;

- For transportation abroad: any goods subject to consumption tax, alcohol, tobacco products and parcels to be delivered to private entities;

Any goods within ADR category (hazardous goods);

Cigarettes and drugs.

Any personal movable assets and goods subject to consumption tax and carnet ATA goods shall be excluded from transportation abroad.

Senders are obliged to notify GLS Slovakia in writing of any parcels, value of which exceeds EUR 5,000.

Further information can be found in the general terms and conditions

General Business Conditions

Can I track parcels in real time?

Yes, all parcels within Slovakia can be tracked in real time by the sender and recipient using parcel tracking. Internationally, GLS already provides real-time delivery information in many countries thanks to mobile data transfer from vehicles. Scanned data from the hubs and depots of all GLS subsidiaries is immediately fed into the GLS IT system and is directly available online. Simply enter the parcel number.

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What is the standard insurance sum of a parcel? Is an additional insurance possible?

GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of EUR 331.94 per parcel. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case.

You can find further information in the terms and conditions of GLS Slovakia. On request, a higher liability limit can be agreed. Simply contact GLS customer service for more information.

What does GLS do for the environment?

GLS is committed to the responsible use of resources, the reduction of emissions, and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative. Additionally, senders can book the ThinkGreen-Service for an environmentally-neutral delivery.

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My question isn’t listed here. Where can I get more information?

You can contact your contact at GLS or our customer service on +421 45 52 42 500* or (0)18 585* (* Fixed phone lines. You pay according to the tariff of your phone provider). Or submit your question in writing using the contact form.

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