Attention: Misuse of the GLS brand for fraud

Internet and email fraud incidents are on the rise. Fraudsters are misusing the GLS name to send fake emails to both individuals and businesses. If you have received or are still receiving a payment request, do not comply with it under any circumstances. If you have complied with a payment request, we strongly recommend filing a report with your local police. GLS distances itself from such fraud attempts.

Here are some tips to help detect fraud and avoid being victimized:

· We do not transport cash (currency in legal tender), securities or bank checks.

· We do not intervene in economic money transactions, either between individuals or between companies.

· We are not intermediaries or depositories in the sale of second-hand products.

· We do not request payment details by e-mail or SMS to create a customer account at GLS.

· We do not use online platforms dedicated to the sale of products to promote our shipments or services.

· We will never ask recipients by e-mail to pay the purchase price of goods via an online payment system, credit card or bank transfer. In case you are expecting a parcel from a non-EU country or if you are based in a non-EU country you may be contacted to pay duties & taxes by Email, SMS or letter by either GLS or an authorized agent.

· Cash on delivery parcels sent using the GLS Cash Service are only given to recipients against cash payment to the delivery driver.

Please be aware that GLS is not liable for any damage caused by the fraudulent actions of third parties who misuse our company's name. Your safety is our top priority, and we appreciate your vigilance in preventing fraud.

Counterfeit parcel labels

Parcel labels (formerly Easy-Start) to be filled out manually are currently being offered on internet sales platforms for shipping with GLS. These are counterfeit.

GLS is issuing a warning against the purchase of such parcel labels. The counterfeit-proof purchase of original parcel labels for shipping with GLS is only possible via the platform GLS-ONE, the GLS App or at a GLS Parcel Shop.

Parcel shipment via GLS-ONE Go to GLS App Go to Parcel Shops

Deception on the doorstep

Scammers in a number of areas have come up with a new trick to defraud unsuspecting individuals of cash. They ring the doorbell – wearing the uniform of a well-known delivery company such as GLS – claiming that they have a cash-on-delivery parcel, often also saying that it is for a neighbour. The content of the parcel later turns out to be worthless.

Please do not pay for unexpected cash-on-delivery parcels – neither for yourself nor on behalf of neighbours. Check whether the label on the parcel is genuine and whether your name and address, and those of the sender, are shown correctly and in full. If you have any doubts, it is better to refuse to accept the parcel or to contact the customer services department of the relevant service provider.

Warning about ‘parcel agent’ job offers

Criminals who order goods online using false identities and illegally-obtained credit-card data have recently increased their efforts to recruit so-called "parcel agents". The work is usually offered as a part-time job and involves accepting parcels and forwarding them to other addresses, often abroad. The aim is to hide the final location of the fraudulently obtained goods. Police are warning against accepting job offers as a parcel agent. This supposedly lucrative side job means getting involved with fraudulent activity and money laundering – with legal and financial consequences.

Social Media

GLS maintains official social media accounts, including on Facebook, Instagram, and Twitter. However, you will always find a link to our website gls-group.com on our official social media profiles. In addition, we will never proactively contact you via messenger services unless we are replying to your inquiry.

Below are some indicators that can help you identify fake social media accounts:

• The account was recently created or is only a few weeks old
• The account does not provide official information or contact channels
• The account does not include any reference to our main GLS website
• The account attempts to proactively contact you via instant messaging
• The account offers special gifts or refers to websites that are not related to GLS

If you suspect that a social media account is fraudulent, please report it to us at security@gls-group.com. If we confirm that the account is fraudulent, you can also report it directly to the respective social media platform as a scam.