Flexible in delivering

Satisfied recipients. Successful senders. GLS informs recipients via e-mail or text message about the upcoming delivery of parcels – including an estimated time frame for the delivery. The recipient can actively influence the delivery of the parcel by choosing from a number of delivery options via the GLS Delivery Manager.

Delivery options – selectable before start of shipment and after a first unsuccessful delivery attempt

  • Delivery to the same address on a specific date
  • Delivery to a new address
  • Collection at a GLS depot
  • Refusal of acceptance

The availability of delivery options depends on the destination country.

The process in detail

Step 1: Information at the start of dispatch

Senders receive orders, prepare the dispatch and transfer the usual shipment data to GLS via the dispatch system – and additionally the e-mail address or mobile telephone number of the parcel recipient. This way, they activate the flexible delivery options for this parcel. GLS informs the recipients by e-mail or via text message about the upcoming dispatch and the expected time frame. GLS also sends a link which directly leads to the GLS Delivery Manager where recipients can choose from several delivery options – and influence parcel delivery according to their personal needs.

Step 2: Communication of estimated delivery time frame

When the delivery driver scans the parcel in the morning of the delivery, a second e-mail or text message is sent automatically to the recipient containing an exact date and time frame of delivery. The telephone number of the delivery driver and the customer service is also included. At this time the GLS Delivery Manager cannot be used anymore.

Step 3: Provision of delivery options to choose from

Should the first delivery attempt be unsuccessful, recipients are automatically informed via e-mail or text message. The message contains a link which directly leads to the webpage of the GLS Delivery Manager where all delivery options for the parcel are available and recipients can once again choose what happens next.


The FlexDeliveryService is available for national parcel shipment as well as international parcel shipment between Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Italy, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain.

It can be combined with almost all optional services of GLS. Please note that if the CashService, ExchangeService or DocumentReturnService has been booked, the recipient cannot choose parcel delivery to a GLS ParcelShop or grant a signature release authorisation.


Senders only need to fulfil a minimum range of requirements and GLS will implement the service for their parcels:

  • Obtain the recipients’ consent for the transfer of e-mail addresses or mobile telephone number – via the GTC or integrated into the ordering process
  • Send the e-mail addresses or telephone numbers of recipients to GLS via the dispatch system

The FlexDeliveryService can be combined with almost all optional services of GLS and is available also for the export parcels send within the East Europe region.

Should senders not meet the requirements for using the service, GLS will gladly assist them. If interested, please contact the respective GLS hotline or use the contact menu.

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