You choose – we deliver
Have a say about date, location and more
Select and influence delivery according to your wishes. For the second delivery attempt, GLS offers you a wide range of delivery options.
The delivery options are available as soon as you have received an e-mail or text message by GLS with information about an unsuccessful first delivery attempt.
Before the delivery attempt, GLS lets you know when your order is likely to arrive, even giving you a three-hour delivery time frame. Then you know if someone is there that day to accept the parcel.
If this is not the case and you miss the delivery attempt, the delivery options are available. You receive an e-mail or text message containing a link which leads you directly to the delivery options for your parcel. You can choose the best way to receive your parcel for the second delivery attempt.
The delivery options at a glance
- Delivery to the same address on a specific date
- Delivery to a new address
- Collection at a GLS depot
- Refusal of acceptance
Choose a delivery date
You can select a specific date. Four working days after the first delivery date are available for selection. Just click the option “New delivery date” and confirm. GLS will deliver at the desired day.
Enter new address
You can have your parcel delivered to a different address than the one you originally gave when placing the order. For example this can be the address of your workplace or the address of a neighbour or family member, who is at home during the day. You choose the option “New delivery address”, enter the new address and confirm. GLS will instantly redirect your parcel.
Pick up at a GLS depot
You can choose to pick up your parcel yourself at a GLS depot. The parcel then remains in the depot responsible for your address and is available for collection for up to four working days. After this time, the parcel is returned to the sender. Simply click the option “Personal pick up in GLS depot” and confirm. GLS will store your parcel safely for you.
You can refuse acceptance of a consignment online. This could for example be considered, if you have not ordered goods or if you have withdrawn from the purchase of the goods. Simply click the option “Refuse” and confirm. GLS will transport the parcel back to the sender.