Parcel delivery by GLS
Fast and reliable – that is how you want to receive your parcel. And that’s precisely how GLS wants to deliver parcels on behalf of senders.
Standard parcel delivery
Ideally a parcel is delivered to you personally. You then confirm the parcel acceptance with your signature on the handheld scanner of the driver. Another member of your household can also accept your parcel on your behalf.
If nobody is present
GLS asks a neighbour if they can accept the parcel for you. If no neighbour can accept your parcel, GLS will take it to the nearest ParcelShop – if there is one nearby. The parcel can be collected there within the next ten working days.
If no parcel delivery is possible – not even at a neighbour or a nearby GLS ParcelShop – GLS will take the parcel back to the depot (distribution centre).
If the parcel cannot be delivered to the specified delivery address, the driver will leave a notification card. It holds key information such as the neighbour’s name, information about the ParcelShop or about the GLS depot.
Your "Track ID"
On the notification card is a number, the "Track ID". You can use either this number or the parcel number to track your delivery online and see the current parcel delivery status.
Second delivery attempt
GLS will undertake a second delivery attempt if no neighbour is able to accept the parcel and there is no ParcelShop nearby. You can contact GLS directly by phone or via e-mail to specify details for the second delivery attempt.
Parcel delivery and transport times
GLS delivers parcels on working days from Monday to Friday – in Portugal usually within 24 hours. This standard parcel delivery time is not assured or guaranteed, however. Parcels are transported by road, so traffic holdups can lead to delays.