Frequently asked questions and answers

How long does it take GLS to deliver parcels?

National parcels usually reach their destination within a standard delivery time of less than 24 hours (excluding islands). In Europe, standard delivery times are generally between 24 and 96 hours. GLS delivers Monday to Friday during normal business hours.

How does the shipment processing work with GLS?

GLS provides companies with IT dispatch systems that correspond to their requirements and parcel volumes. The systems can be adapted to senders’ IT systems.

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What does GLS offer for international shipment?

GLS offers reliable European and worldwide parcel delivery to its customers. More information can be found in the product descriptions in the section “Shipping solutions”.

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How do I find out which products and services are available for a certain dispatch route?

Simply enter the starting point and destination of your consignment into the GLS Shipping planner. The available product and service combinations will be displayed immediately.

Go to the Shipping planner

How large may a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side

How much may a parcel weigh?

The maximum weight is 50 kg for national and 40 kg for international delivery. Exceptions apply to a small number of countries for worldwide shipping. Contact your GLS depot for more information.

How much does parcel delivery cost with GLS?

Precisely how much it costs to send a parcel depends on your wishes and requirements. If you send parcels regularly, you will get an individual offer from GLS.


I want to send bulky items. What do I need to consider?

Some shipments cannot be transported by the conveyor belts in our automatic sorting systems because of their size or outer packaging. GLS sorts and scans these “non-conveyable” consignments manually in the depots and distribution hubs. A surcharge applies for such consignments. “Non-conveyable” consignments are among others:

- Sacks, truck tyres, rolls, bales of cloth, canisters, plastic buckets, wooden boxes

- Parcels with protruding parts of any kind

For more information contact your GLS depot.

Depot finder

Which goods are excluded from delivery?

Insufficiently or not customarily packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:

- Value of the parcel exceeds € 5.000,00 (five thousand euros), except by expressed authorisation from GLS Portugal;

- Constitutes danger for the human or animal life;

- Consists in polluting material, or comports the risk to stain or damage other goods transported by GLS Portugal;

- When its transport, import or export is forbidden by the current law;

- When customs declaration is needed and it was not done.

Further information can be found in the shipping guidelines as well as in the conditions.Further information can be found in the shipping guidelines as well as in the General terms and conditions.

General terms and conditions

Can I track parcels in real time?

Yes, all parcels within Portugal can be tracked in real time by the sender and recipient using parcel tracking. Internationally, GLS already provides real-time delivery information in many countries thanks to mobile data transfer from vehicles. Scanned data from the hubs and depots of all GLS subsidiaries is immediately fed into the GLS IT system and is directly available online. Simply enter the shipment number or Track ID.

Go to parcel tracking

What is the standard insurance sum of a parcel? Is an additional insurance possible?

GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit.

The amount for loss or damage of the goods during transport can't exceed 10 € per kg of gross weight and in case of the real value of the material be lower GLS Portugal only pay the real price of the material. This indemnity can never be higher than the real value of the respective goods. GLS limits the amount to 250 € per volume. You can find further information in the terms and conditions of GLS Portugal.

General Terms and Conditions

What does GLS do for the environment?

GLS is committed to the responsible use of resources, the reduction of emissions, and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative.

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My question isn’t listed here. Where can I get more information?

The GLS customer care team and your contact in the GLS depot will be happy to help you. You can also call our hotline for senders: +351 219 667 100 (The rates of your telephone provider apply). Or submit your question in writing using the contact form.