Frequently asked questions and answers
National parcels usually reach their destination within a standard delivery time of less than 24 hours (excluding islands). In Europe, standard delivery times are generally between 24 and 96 hours. GLS delivers Monday to Friday during normal business hours.
GLS provides companies with IT dispatch systems that correspond to their requirements and parcel volumes. The systems can be adapted to senders’ IT systems.
GLS offers reliable European and worldwide parcel delivery to its customers. More information can be found in the product descriptions in the section “Shipping solutions”.
Simply enter the starting point and destination of your consignment into the GLS Shipping planner. The available product and service combinations will be displayed immediately.
A parcel may not exceed the following dimensions:
Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side
The maximum weight is 50 kg for national and 40 kg for international delivery. Exceptions apply to a small number of countries for worldwide shipping. Contact your GLS depot for more information.
Precisely how much it costs to send a parcel depends on your wishes and requirements. If you send parcels regularly, you will get an individual offer from GLS.
Some shipments cannot be transported by the conveyor belts in our automatic sorting systems because of their size or outer packaging. GLS sorts and scans these “non-conveyable” consignments manually in the depots and distribution hubs. A surcharge applies for such consignments. “Non-conveyable” consignments are among others:
- Sacks, truck tyres, rolls, bales of cloth, canisters, plastic buckets, wooden boxes
- Parcels with protruding parts of any kind
For more information contact your GLS depot.
Insufficiently or not customarily packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:
- Value of the parcel exceeds € 5.000,00 (five thousand euros), except by expressed authorisation from GLS Portugal;
- Constitutes danger for the human or animal life;
- Consists in polluting material, or comports the risk to stain or damage other goods transported by GLS Portugal;
- When its transport, import or export is forbidden by the current law;
- When customs declaration is needed and it was not done.
Further information can be found in the shipping guidelines as well as in the conditions.Further information can be found in the shipping guidelines as well as in the General terms and conditions.
Yes, all parcels within Portugal can be tracked in real time by the sender and recipient using parcel tracking. Internationally, GLS already provides real-time delivery information in many countries thanks to mobile data transfer from vehicles. Scanned data from the hubs and depots of all GLS subsidiaries is immediately fed into the GLS IT system and is directly available online. Simply enter the shipment number or Track ID.
GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of € 250 per parcel. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the terms and conditions of GLS Portugal. On request, a higher liability limit can be agreed. Simply contact your GLS depot for more information.
GLS is committed to the responsible use of resources, the reduction of emissions, and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative.
The GLS customer care team and your contact in the GLS depot will be happy to help you. You can also call our hotline for senders: +351 219 667 100 (The rates of your telephone provider apply). Or submit your question in writing using the contact form.