Recipients can directly contact the delivery driver to coordinate delivery details.

GLS sends an SMS to the recipient with a telephone number of the respective delivery driver. This enables the recipient to directly arrange delivery details with the delivery driver – instead of contacting the sender or the GLS Customer Service.

• Simplified flow of information

• Quick response to changes in delivery, e.g. parcel redirection

• Recipients can check the expected delivery time frame with the delivery driver – this reduces the waiting time for a parcel

• Increased customer satisfaction

More additional services

Bookable for:


The basic product for national parcel delivery.


Delivery before 10.00 or 12.00 the next working day in Poland.