Recipients can directly contact the delivery driver to coordinate delivery details.
GLS sends an SMS to the recipient with a telephone number of the respective delivery driver. This enables the recipient to directly arrange delivery details with the delivery driver – instead of contacting the sender or the GLS Customer Service.
• Simplified flow of information
• Quick response to changes in delivery, e.g. parcel redirection
• Recipients can check the expected delivery time frame with the delivery driver – this reduces the waiting time for a parcel
• Increased customer satisfaction