Collecting a parcel

In a GLS ParcelShop

If you cannot accept the parcel personally (and no additional services were ordered along with the parcel, e.g. Cash-Service), GLS will take it to a GLS ParcelShop nearby – unless you give GLS permission to hand it over to a neighbour. The parcel will be available for collection at the GLS ParcelShop for the next nine working days.

When picking up the parcel, you have to identify yourself. To do so, you need an official photo ID, such as your driving license or passport.

The notification card and text message will tell you in which ParcelShop you can collect your parcel. You can also get this information by using the Track&Trace function. Check the current status by entering the Track ID from the notification card.

Use the ParcelShop search to get more information about the opening hours and the location of the ParcelShop.

GLS ParcelShops

What is a GLS ParcelShop?

GLS ParcelShops are parcel dispatch and collection points. They are located in all kinds of different stores (shop-in-shop system), so waiting times are usually very short. In Poland there are over 1,500 GLS ParcelShops where you can pick up your parcels. Each one is open weekdays between 10.00 and 18.00 at the very least. Many stores with integrated ParcelShops also open earlier or are open later in the evening.

Please note that ParcelShops located at our depots are not accepting parcels for shipment on Saturdays.

Other frequently asked questions