Parcel delivery by GLS
Fast and reliable – that is how you want to receive your parcel. And that’s precisely how GLS wants to deliver parcels on behalf of senders.
Standard parcel delivery
Ideally a parcel is delivered to you personally. You then confirm the parcel acceptance with your signature on the handheld scanner of the driver. Another member of your household can also accept your parcel on your behalf.
If nobody is present
In case you cannot accept your parcel personally, you can give GLS permission to deliver your parcel to a trusted neighbour. If neither you nor a neighbor can accept the parcel (and no additional services were ordered along with the parcel, e.g. CashService), GLS will take it to the nearest ParcelShop – if there is one nearby. The parcel can be collected there within the next nine working days. You can see whether your parcel is ready for collection at the ParcelShop by using the GLS Track&Trace online tool.
If no delivery is possible – not even at a neighbour or a nearby GLS ParcelShop – GLS will take the parcel back to the depot (distribution centre) and undertake a second delivery attempt the next working day.
If parcel delivery is not possible to the specified delivery address, the driver will leave a notification card. It holds key information, for example the name and place of the GLS Parcel Shop, the neighbour’s address or the GLS depot.
On the notification card is a number, the "Track ID". You can use either this number or the parcel number to track your parcel online, from your smartphone or alternatively by text message.
The Track ID is particularly important if GLS took your parcel back to the depot. Then you can use the number to redirect the parcel online e.g. to a new delivery address. This means, you can decide yourself what happens next.
If your parcel is returned to the depot, you can choose:
- parcel delivery to a GLS ParcelShop of your choice,
- delivery to another address of your choice,
- a second delivery attempt to the originally-specified address – you select the day,
- collection of the parcel by yourself at the depot, the parcel remains in the depot and is available for collection for seven days; there is no new delivery attempt,
- refusal of acceptance - the parcel is returned to the sender,
- for parcels shipped to Austria, Belgium, Luxembourg or Germany a signature release authorisation can be granted,
- parcel delivery in the evening and on Saturdays in various German cities.
Second delivery attempt
GLS will undertake a second delivery attempt if no neighbour is able to accept the parcel and there is no ParcelShop nearby. The driver will proceed the same way as for the first delivery attempt. If parcel delivery is again not possible, GLS will bring the parcel back to the depot (distribution centre). It will be returned to the sender after the statutory storage period.
Delivery and transport times
GLS delivers parcels on working days from Monday to Friday – on Saturdays as weff if a sender has booked this service. National parcels usually arrive on the next working day. This standard delivery time is not assured or guaranteed, however. Parcels are transported by road, so traffic holdups can lead to delays.