Signature release authorisation: GLS expands FlexDeliveryService delivery options

Delivery at home
News 13/04/2018

Receiving parcels when not at home: GLS now offers a signature release authorisation for FlexDeliveryService parcels. The delivery driver will leave the parcel at an agreed location.

More flexibility: GLS expanded the delivery options for the FlexDeliveryService. The new signature release authorisation allows recipients who are not at home to choose a secure location somewhere around the house, such as a patio. Parcels can be delivered to that location without confirming the parcel acceptance with a signature on the handheld scanner of the delivery driver.

A simple process

With the FlexDeliveryService, recipients receive an e-mail at the beginning of the delivery process with now seven alternative delivery options – among them delivery to a ParcelShop or a different address. If they already know that nobody will be home and want to have their parcel deposited somewhere on their property, they can grant a signature release authorisation for the respective parcel. The recipient describes the desired drop-off location as precisely as possible. GLS will then deposit the parcel there.

Safe location necessary

The chosen place should be sheltered against improper access from third parties – an entrance gate for example is not a sufficient location. The drop-off point also has to offer protection from damage, e.g. from rain.

For a second delivery attempt, the signature release authorisation is also possible – via parcel redirection on the GLS Website. A second delivery attempt is made if the parcel could neither be delivered to the recipient nor to a neighbour or a GLS ParcelShop.