FlexDeliveryService

Flexible delivery: GLS informs recipients early about the delivery of goods and offers a variety of delivery options to choose from.

For senders

Free of extra charge

Optimised B2C shipment

Increased customer satisfaction

Less effort in customer service

For recipients

Delivery options freely selectable

Information about delivery

Estimated delivery time frame is announced

Delivery options easily selectable

Flexible parcel reception without registration – simple and fast

As soon as the ordered goods are ready to be shipped, recipients receive an e-mail containing information about the upcoming delivery of GLS parcels – including an estimated time frame for the delivery.

This way, recipients can make arrangements to take the delivery of the goods early. Alternatively and if desired they can choose from a variety of delivery options online: for example, a new date for the delivery, a different address or redirect the parcel to a GLS ParcelShop. In various cities in Germany delivery in the evening and on Saturdays is also available.

Receiving parcels becomes flexible, making the shipment of goods to private households less complicated. The number of enquiries and complaints to the sender decreases, customers satisfaction on the other hand increases.

Delivery options – selectable before start of shipment

Drop off permission (also available for parcels to several European countries)
Delivery to a GLS ParcelShop
Delivery to a new address
Delivery to the same address on a specific date
Collection at a GLS depot
Refusal of acceptance
Delivery in the evening or on Saturdays (available in various German cities)

The process in detail

Step 1: Information at the start of dispatch

Senders receive orders, prepare the dispatch and transfer the usual data to GLS via the dispatch system – and additionally the e-mail address of the parcel recipients. This way, they activate the flexible delivery options for this parcel. GLS informs the recipients by e-mail about the upcoming dispatch and standard delivery time.

In most cases, recipients are also notified of the estimated delivery time frame. Now they will be better able to assess if they can accept the parcel personally.

The e-mail contains a link that leads recipients to the GLS Mobile App or the website – directly to the delivery options for their parcel. The system recognises the parcel and authenticates the respective recipient. Without having to register or log in, an option can immediately be chosen.

The e-mails are generally provided in the national language of the country in which the recipient resides

Step 2: Information about the estimated date of delivery

After GLS picks up the parcel at the sender’s, it is scanned when it arrives in the GLS depot. Now it is possible to estimate the date of delivery. GLS sends out two e-mails with this information and the estimated delivery time frame to the parcel recipient (in most cases). It also contains a link which leads directly to the selection of delivery options.

Step 3: Recipient stays up-to-date till delivery

After the first delivery attempt, GLS continues to inform recipients by e-mail. They learn for example that their parcel has been delivered to the desired GLS ParcelShop or to a chosen delivery address

Availability

The FlexDeliveryService is available for national parcel shipment as well as international parcel shipment between Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia and Spain.

The service can be combined with almost all optional services of GLS (applies to national parcels). Please note that if the CashService, IdentService, ExchangeService, or DocumentReturnService has been booked, the recipient cannot choose parcel delivery to a GLS ParcelShop or grant a drop off permission.