Flexible in delivering

GLS informs recipients via e-mail about the upcoming delivery of parcels, including an estimated time frame for the delivery. The recipient can actively influence the delivery of the parcel by choosing from a number of delivery options via a link in the e-mail.

Delivery options – selectable before start of shipment

  • Drop off permission (also available for parcels to several European countries)
  • Delivery to a GLS ParcelShop
  • Delivery to a new address
  • Delivery to the same address on a specific date
  • Collection at a GLS depot
  • Refusal of acceptance
  • Delivery in the evening or on Saturdays (available in various German cities)

The availability of delivery options depends on the destination country.

The process in detail

Step 1: Information at the start of dispatch

Senders receive orders, prepare the dispatch and transfer the usual data to GLS via the dispatch system – and additionally the e-mail address of the parcel recipients. This way, they activate the flexible delivery options for this parcel. GLS informs the recipients by e-mail about the upcoming dispatch and standard delivery time.

In most cases, recipients are also notified of the estimated delivery time frame. Now they will be better able to assess if they can accept the parcel personally.

The e-mail contains a link that leads recipients to the GLS Mobile App or the website – directly to the delivery options for their parcel. The system recognises the parcel and authenticates the respective recipient. Without having to register or log in, an option can immediately be chosen.

The e-mails are generally provided in the national language of the country in which the recipient resides

Step 2: Information about the estimated date of delivery

After GLS picks up the parcel at the sender’s, it is scanned when it arrives in the GLS depot. Now it is possible to estimate the date of delivery. GLS sends out two e-mails with this information and the estimated delivery time frame to the parcel recipient (in most cases). It also contains a link which leads directly to the selection of delivery options.

Step 3: Recipient stays up-to-date till delivery

After the first delivery attempt, GLS continues to inform recipients by e-mail. They learn for example that their parcel has been delivered to the desired GLS ParcelShop or to a chosen delivery address.


The FlexDeliveryService is available for national parcel shipment as well as international parcel shipment between Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia and Spain.

The service can be combined with almost all optional services of GLS (applies to national parcels). Please note that if the CashService, IdentService, ExchangeService, or DocumentReturnService has been booked, the recipient cannot choose parcel delivery to a GLS ParcelShop or grant a drop off permission.


Senders only need to fulfil a minimum range of requirements and GLS will implement the service for their parcels:

  • obtain the recipients’ consent for the transfer of e-mail addresses – via the GTC or integrated into the ordering process,
  • send the e-mail addresses of recipients to GLS via the dispatch system,
  • use a GLS dispatch system that generates a 2D barcode on the label.

Should senders not meet the requirements for using the service, GLS will gladly assist them. If interested, please contact the respective GLS depot or use the contact menu.

Contact GLS Depot search

Modern technology for more service

If the recipient selects a delivery option, it triggers defined IT controlled processes in the GLS system, for example the attachment of new dispatch labels or the redirection of parcels to a different depot. GLS uses self-developed programs and state-of-the-art technologies.