You choose – we deliver

Have a say about date, location and more

Select and influence delivery according to your wishes. Before and while a parcel is still on its way to you. GLS offers you a wide range of delivery options. This way you receive ordered goods quickly and easily.

The delivery options are available as soon as you receive an e-mail by GLS with information about your parcel. GLS lets you know when the parcel is likely to arrive, even giving you a three-hour delivery time frame. Then you know if someone is there that day to accept the parcel.

If this is not the case, your next steps are very simple: You click on the link in the e-mail and can directly access the delivery options for your parcel.

The delivery options at a glance:

  • Delivery to a GLS ParcelShop
  • Delivery to a new address
  • Delivery to the same address on a specific date
  • Collection at a GLS depot
  • Refusal of acceptance
  • Grant a signature release authorisation (also available for parcels to Austria, Belgium, Denmark, Germany, Ireland, Luxembourg and Spain)
  • Delivery in the evening or on Saturdays (available in various German cities)

Delivery to a GLS ParcelShop

You can select a GLS ParcelShop and have your parcel delivered there directly. At the ParcelShop, there is always somebody present to accept the consignment. Choose a GLS ParcelShop directly online, for example a shop located on your way to work.

GLS ParcelShops have long opening hours and you can collect your parcel when it suits you best. If you are away for a couple of days, the parcel is stored for you for up to nine working days. Simply click the option “Delivery to a GLS ParcelShop”, choose your desired GLS ParcelShop and confirm. GLS will redirect the parcel and deliver it to the desired ParcelShop.

Enter new address

You can have your parcel delivered to a different address than the one you originally gave when placing the order. For example this can be the address of your workplace. Or the address of a neighbour or family member, who is at home during the day. You choose the option “Delivery to a new address”, enter the new address and confirm. GLS will instantly redirect your parcel.

Choose a delivery date

You can select a specific date. Nine working days after dispatch are available for selection. The estimated time frame for delivery remains the same. Just click the option “Delivery on a defined day” and confirm. GLS will deliver at the desired day.

Pick up at a GLS depot

You can choose to pick up your parcel yourself at a GLS depot. The parcel then remains in the depot responsible for your address and is available for collection for up to seven days after shipping. After this time, the parcel is returned to the sender. Simply click the option “Pick up at a GLS depot” and confirm. GLS will store your parcel safely for you.

Refusal of acceptance

You can refuse acceptance of a consignment online, even before delivery. This could for example be considered, if you have not ordered goods or if you have withdrawn from the purchase of the goods. Simply click the option “Refuse acceptance” and confirm. GLS will transport the parcel back to the sender.

Grant a signature release authorisation

Granting a signature release authorisation frees you entirely from delivery times and opening times. Simply select the drop-off point around your home that you want, such as the patio, and your parcel will be left there for you. A signature to confirm receipt is then no longer necessary.

Please note:

The chosen place needs to be secured against improper access from third parties and be safe from damage, e.g. from rain.

Drop-off permission cannot be granted if the sender of your delivery has ordered one of the following services:

  • IdentService
  • ExchangeService
  • Pick&ReturnService
  • Pick&ShipService
  • CashService

This option is also available for parcels shipped to several European countries.

Delivery in the evening or on Saturdays

For parcels addressed to various cities of Germany an evening or Saturday delivery is available.