GLS parcel delivery
Fast and reliable – that is how recipients want to receive their parcel. And that’s precisely how GLS wants to deliver parcels on behalf of senders.
Delivery and transport times
GLS parcel delivery takes place on working days from Monday to Friday – in the Netherlands usually within 24 hours. This standard parcel delivery time is not assured or guaranteed, however. Parcels are transported by road, so traffic holdups can lead to delays.
Standard GLS parcel delivery
Ideally a parcel is delivered personally. The recipient then confirms the parcel acceptance with his signature on the handheld scanner of the delivery driver. Another member of the household can also accept the parcel.
If nobody is present
GLS asks a neighbour if they can accept the parcel. If no neighbour can accept the parcel, GLS will take it back to the depot (distribution centre).
Either way, the driver will leave a notification card. It holds key information such as the neighbour’s name or information about the redirection options.
The "Track ID"
On the notification card is a number, the "Track ID". For online tracking, either this number or the parcel number and the ZIP code are used, for example from your smartphone.
The Track ID is particularly important if GLS took the parcel back to the depot. The number and the ZIP code can be used to redirect the parcel online and decide what happens next.
Delivery options after a notification
If a parcel is returned to the depot, GLS offers the following options:
- A second delivery attempt at the same delivery adress. For the available delivery dates, three hour time frames are given.
- Collect the parcel yourself at the GLS depot or at a GLS ParcelShop. The parcel remains in the depot or the ParcelShop and is available for collection for five days.
- Refuse acceptance. The parcel is returned to the sender.