General Conditions of
GLS Netherlands

Article 1 Definitions

The terms below have the following meanings in these General Conditions:

- ADR: Agreement relating to the transport of dangerous goods by road and corresponding annexes in which materials are categorised in hazard classes on account of their characteristics.

- Shipper: The person who enters into an agreement with GLS regarding transport of goods, Logistic Services and/or Dispatch.

- AVC: The last version of the Algemene Vervoercondities (now AVC 2002). A copy shall be sent by GLS upon request and can also be consulted on its website.

- BusinessFreight: A Consignment that meets the requirements specified for this product by GLS, as can be found, for instance, on the product card and whose Dispatch and Delivery Addresses are situated within the Netherlands.

- BusinessParcel: A Consignment that meets the requirements specified for this product by GLS, as can be found, for instance, on the product card and whose Dispatch and Delivery Addresses are situated within the Netherlands.

- CMR: The Convention on the Contract for the International Carriage of Goods by Road (Geneva 1956) and supplementary Protocols. A copy shall be sent by GLS upon request and can also be consulted on its website.

- Reliable packaging: Consignments shall be reliably packaged and furnished with a GLS approved label. GLS shall be entitled to refuse Consignments which are inadequately packaged or which cannot, for whatsoever reason, be processed. A supplement shall be charged on any Consignment which, due to the nature of its size, form or packaging, cannot be sorted automatically.

- Direct representation: By entering into an agreement in respect of the products Euro Business and Global Business Parcel, the client shall, on its behalf and at its expense, authorise GLS to act as its direct representative and submit all the customs declarations required for exportation.

- European Union: All countries that were EU Member States on 1 September 2007, with the exception of Bulgaria, Romania, Malta and Cyprus.

- EuroBusinessFreight: A Consignment that meets the requirements specified for this product by GLS, as can be found, for instance, on the product card and whose Dispatch and Delivery Addresses are situated in two different countries within the European Union.

- EuroBusinessParcel: A Consignment that meets the requirements specified for this product by GLS, as can be found, for instance, on the product card and whose Dispatch and Delivery Addresses are situated in two different countries within the European Union.

- Dispatch: The agreement where by GLS undertakes, vis-à-vis the Shipper, to conclude in its own name or in the name of the Shipper a transport contract with a third-party carrier. GLS shall not be regarded as the carrier in the case of Dispatch.

- ExpressParcel: A Consignment that meets the requirements specified for this product by GLS, as can be found, for instance, on the product card and whose Dispatch and Delivery Addresses are situated within the Netherlands, with the exception of the West Frisian Islands.

- EuroExpressParcel: A Consignment that meets the requirements specified for this product by GLS, as can be found, for instance, on the product card and whose Dispatch and Delivery Addresses are situated in two different countries within the European Union.

- Consignee: Natural person or legal entity to whose address the Consignment must be delivered.

- GlobalBusinessParcel: A Consignment that meets the requirements specified for this product by GLS, as can be found, for instance, on the product card and whose Delivery Address is situated outside the European Union.

- GLS: The private company with limited liability General Logistics Systems Netherlands B.V. , registered with the Chamber of Commerce under number 34129769 Utrecht.

- Cross-border transport by road: Relocating goods by road by means of a vehicle, whereby the place where the goods are accepted for transport by GLS and the destination where the delivery to Consignee takes place are situated in different countries. All of which as defined in Article 1(1) of the Convention on the contract for the International Carriage of Goods by Road.

- IATA: International Air Transport Association.

- Logistic Services: All activities, such as special services, loading and unloading, entry, storage and removal, stock management, order processing, order picking and distribution,display set-up, repackaging, assembly, invoicing, preparing goods for dispatch, with the exception of transport and Dispatch.

- Non-Conveyable: A Consignment that due to its nature, size, form or packaging cannot automatically be sorted is processed by hand. This includes in any case (a) a Consignment that in the opinion of GLS has been packed in a faulty manner, contains protruding parts, does not have a flat bottom and/ or whose centre of gravity is above the centre, (b) cylindrical containers (tubes) and/or rolls, (c) a Consignment that can be damaged by automatic sorting, (d) a Consignment that can cause damage to automatic or other sorting systems and (e) all other Consignments regarded by GLS as not being automatically sortable.

- Parcel: A GLS package that is no heavier than 32 kilos and no lighter than 0.1 kilo, and whereby the maximum girth of the package is 3 m (1 x l + 2 x w + 2 x h) and the maximum length 2 m, width 0.8 m and height 0.6 m and the minimum length 0.1 m, width 0.05 m and height 0.015 m. The GLS package shall be reliably packaged and furnished with a label with barcode, approved by GLS Netherlands. GLS Netherlands may decline packages that are inadequately packaged, contain dangerous materials or other risk-related goods, or which cannot, for whatsoever reason, be processed. A PO Box address is not acceptable and shall be deemed an incorrect address. The fact that a parcel is accepted for transport is no guarantee that the parcel fulfils the conditions described above.

- Transport by road: Relocating goods by road by means of a vehicle within the Netherlands.

- Dispatch address: The address where a Consignment is offered to GLS for dispatch.

- Shipping costs: The costs that GLS charges for transporting a Consignment, including the applicable surcharges, such as for the services.

- Volume: The volume of a Consignment is calculated as the product of length x width x height.

- Volume weight: Calculated weight as a result of the product of length x width x height (in metres) x volume factor (kilogram/m3). A volume factor of 250 kg/m3 applies to Freight products and 300 kg/m3 to Parcel products, with the exception of Global Parcel, whereby 167 kg/m3 applies.

- Working days: Days on which a Consignment is delivered to Consignee by GLS. Within the Netherlands, this is Monday through Friday, except for public holidays and other days to be determined by GLS, which can be requested from GLS, on which GLS is closed. Delivery days can deviate for destinations beyond the Netherlands.

- Consignment: A number of consignment units originating from one Shipper and destined for one consignee, which is offered to GLS for transportation by the Shipper or by third parties acting on the instructions of Shipper within the context of an agreement concluded between parties, including the required documents.


Article 2 Applicability of these Conditions and other regulations

1.

These General Conditions are applicable to all offers, activities and agreements made or performed by GLS, unless the parties have expressly agreed otherwise in writing. The Shipper’s own conditions shall not be accepted, even if the Shipper has referred explicitly to his own conditions.

2.

One copy has been issued by hand if the agreement has been physically concluded, and if the agreement has been digitally concluded it has been attached as a PDF file. In addition, the Conditions can be downloaded from the website of GLS.

3.

In the event of contradictions between the provisions in these General Conditions and other regulations applicable to the agreement between GLS and the Shipper, the provisions in these Conditions shall prevail to the extent that deviation from the other regulations is permitted.

4.

Documents required in the context of the agreement must meet the specifications laid down by GLS, the statutory requirements and the applicable additional regulations. A copy of these requirements can be requested from GLS.


Article 3 Delivery

1.

A Consignment shall be delivered within a reasonable period of time and only on Working days. An Express Parcel shall, upon request, also be delivered on Saturday.

2.

If the Dispatch address and the Delivery address are situated within the Netherlands, GLS shall endeavour to deliver a Consignment that has been delivered to it before 6.00 pm, unless agreed otherwise, the next Working day at Consignee. If the Delivery address is situated on the West Frisian Islands, it applies that GLS shall endeavour to deliver to Consignee the Consignment on the second Working day following the day on which the Consignment was delivered to GLS.

3.

If GLS collects the Consignment at an address provided by the Shipper, the moment the Consignment is received shall serve as the moment of delivery to GLS.

4.

If no one is present at the Delivery address, the time at which no one is present shall serve as the time at which GLS has fulfilled its obligation to deliver. This time shall be recorded by GLS. This point in time will be specified by GLS and prescribes and determines its delivery efforts.

5.

At the request of the Shipper or the Consignee delivery may also be made via a GLS Parcel Shop.


Article 4 Returned consignments, refused consignments and undeliverable consignments

1.

The Consignment which is not accepted or is returned by the Consignee and/or the Consignment which is undeliverable due to the fact that it has been incorrectly addressed shall be delivered by GLS to the Shipper.

2.

The costs for the delivery of the Consignment referred to in paragraph 1 to the Shipper are equal to the costs for the delivery of the Consignment to the Consignee. GLS may charge the Shipper for these extra costs.

3.

If the Consignment cannot be delivered, because no one is found at the Delivery address, the Consignment shall be returned to the depot. Consignee shall be informed of the delivery by way of a notice which shall be left behind at the Delivery address. This notice shall also state the opportunities for a second delivery and/or the collection of the Consignment. If the Consignee does not reply within 5 Working days of the first delivery, the Consignment shall be delivered to the Shipper, whereby paragraph 2 shall apply mutatis mutandis. GLS may charge the Shipper the costs for a second delivery.

4.

The costs referred to in paragraphs 2 and 3 vary per product.


Article 5 Liability of Shipper and indemnification

1.

The Shipper is obliged to compensate GLS for all losses it incurs, if the Shipper does not fulfil the obligations arising from the agreement with GLS and the applicable conditions to which he is subject.

2.

The Shipper is responsible for the Consignment and the contents thereof, which he makes available to GLS in the context of the agreement. The Shipper is liable for all losses GLS incurs as a result of the Consignment’s own defect, including the nature of the material and/or loss caused by the Consignment’s protruding parts.

3.

The Shipper is liable for payment of and the costs arising from the failure to pay promptly or to pay at all import duties, excise duties, Dutch VAT and other levies. The Shipper is obliged to compensate GLS for the loss it incurs as a result of the failure to release documents promptly.

4.

The Shipper indemnifies GLS against all third-party claims due to loss as referred to in paragraphs 1, 2 and 3.


Article 6 Liability of GLS

1.

As regards the liability of GLS arising from an agreement concluded with the Shipper, reference is made to the Matrix relating to Product – Sector Conditions – Regulations contained in Article 10.


Article 7 Rates and Terms of Payment

1.

For its services, GLS maintains the rates and surcharges as contained in its brochures and product and rate cards, which can also be found on its website and can be requested from GLS. GLS retains the right to amend specifications, rates and/or surcharges in the interim. The rates and surcharges are, insofar as applicable, in EUR, ex works and exclusive of Dutch VAT.

2.

The Shipping costs of the Consignment sent as BusinessFreight, EuroBusinessFreight or GlobalBusinessParcel shall be calculated on the basis of the actual weight of the Consignment unless, the Volume weight is higher. The rate shall then be calculated on the basis of the Volume weight.

3.

Unless agreed otherwise, GLS maintains a payment term of 14 days of the invoice date. If the obligation to pay is not fulfilled within the aforementioned term, the Shipper shall be in default by operation of law, without further notice of default being required therefor.

4.

From the moment that the Shipper is in default, GLS shall be entitled to compensation of a default interest at 1.25% per month on the outstanding claims. Further, GLS shall be entitled to compensation for the extrajudicial costs it incurs, with a minimum of 15% of the principal.

5.

A surcharge shall be levied for processing Non-Conveyables.

6.

Collection of cash amounts up to a defined maximum of 2.500 euro per parcel.

7.

In the event of rising fuel prices after the agreement has been entered into, GLS shall be entitled subsequently to charge on a fuel surcharge to the Shipper.

8.

Additional costs arising in the context of executing the agreement on which GLS can exercise no influence, including but not limited to toll levies, kilometre charges, taxes and other levies and/or costs resulting from regulations laid down by the authorities, shall be borne by the Shipper. GLS shall be entitled to charge on these costs to the Shipper subsequently.


Article 8 Prohibition of set-off and suspension and supplemental security

1.

The Shipper is obliged at all times to provide security at the first request for that which he owes or shall owe GLS.

2.

GLS is entitled to set off COD amounts owed to the Shipper with outstanding claims arising from Shipping costs.

3.

If the Shipper makes use of the CashService, meaning that, on the instruction of the Shipper, GLS accepts cash payment upon delivery of a shipment, the following conditions apply. These conditions are considered derogating conditions or supplementary to Article 17 of the General Transport Conditions 2002, Section 8:1130 of the Dutch Civil Code and Section 21 of the Convention on the Contract for the International Carriage of Goods by Road:

a. The Parties acknowledge that GLS is not a payment services provider within the meaning of Section 1:1 of the Dutch Financial Supervision Act (Wet op het financieel toezicht, Wft).

b. The maximum amount GLS will accept is 2,500 euro per recipient per day.

c. The Shipper accepts all the risks with regard to the payment, including the risk of counterfeiting, money laundering or other fraudulent acts. This means that GLS is not liable in such instances.

d. The Shipper will make every effort to prevent misuse and minimise the risks in order to prevent GLS’ services from being misused, for example for money laundering purposes. Examples of this include asking the Consignee or recipient of the goods to provide information on:

i. The activities and objectives.

ii.Why the Consignee purchases or wishes to purchase a product or service from the Shipper.

iii. How the Consignee obtained the money, valuable papers or other items with which it pays GLS for the shipment delivered cash on delivery. In using the information obtained from the Consignee, the Shipper will comply with the applicable privacy regulations. Insofar as the above is in conflict with a mandatory statutory provision, the relevant mandatory statutory provision will prevail.

iv. In the event that the Shipper has other obligations pursuant to laws and regulations to prevent money laundering, counterfeiting or other fraudulent acts, or acts that are punishable by law, the Shipper must comply with the substance of these obligations. At all times, the Shipper will be personally responsible for any risks that should arise from a failure to comply with the above, or a failure to comply with it in full. GLS is not liable for this.


Article 9 Prohibited Consignments

1.

The Shipper is prohibited from offering to GLS, a Shipment, which, includes but is not limited to a Consignment containing hazardous goods according to the ADR and IATA rules in effect, living plants and/or animals, weapons, perishable goods, mortal remains, personal effects, coins, bank notes or cheques, gemstones, gold or silver bullion, works of art, goods sent with an ATA Carnet, alcohol, illicit drugs, temporarily imported goods, customer-to-customer goods subject to customs contracts.

2.

The Shipper is also forbidden from offering shipments to GLS that contain goods of which shipment is prohibited, for example in connection with their content, the intended recipient or Consignee, or in connection with the country it was sent from or sent to. The Shipper will ascertain which behaviours are forbidden or punishable by law, by consulting the relevant laws and regulations, and will continue to do so, so that the Shipper remains informed of any relevant amendments. The relevant laws and regulations include – among others – all the laws, bylaws or guidelines that impose sanctions (including trade restrictions and economic restrictions) on countries, individuals or entities, including, without limitation, sanctions imposed by the United Nations, European Union and EU member states, or other laws and regulations, the nature of which is relevant and which are applicable.

More information on embargos and sanctions

3.

GLS is entitled to refuse its services in respect of the Consignment referred to in paragraph 1 and if, during the execution of its obligations in the context of the concluded agreement, it becomes evident that the Shipper has not complied with paragraph 1, GLS shall be entitled to suspend [the execution of] its obligations and to make the Consignment available to the Shipper. GLS shall also be entitled to dissolve the agreement (extrajudicial). The Shipper is liable for loss incurred by GLS due to a violation of the first paragraph.

4.

GLS shall not be liable for damage and/or loss of a Consignment referred to in paragraph 1.


Article 10 Matrix relating to Product – Sector Conditions – Regulations

1.

In addition to these General Conditions, the applicable Sector Conditions and applicable regulations are shown in the table below, as well as the applicable liability of GLS vis-à-vis the Shipper.

2.

Contrary to paragraph 1, it applies that in the event of damage to or loss of a Consignment as mentioned below under (a) up to and including (e) and/or if a claim has not been submitted within six months of the date of dispatch, GLS shall accept no deviating liability:

a) Fragile goods, including but not limited to glassware and earthenware, cast iron.

b) Damage to televisions and/or monitors, which has arisen due to the collapse of the picture tube’s mounting.

c) Damage to articles, of which the maximum measurements and/or weights referred to in the product specifications were exceeded.

d) Damage to hard disks that has arisen and failures of the writing and reading heads of computers, computer parts and printers that have occurred.

e) Dispatch of several packages/boxes that are bundled into one Consignment, not being a pallet.

f) Packages/boxes which have a girth in excess of 3 metres.

3.

The damage shall be calculated on the basis of the purchase value of the Shipper. In the event the Consignment contains repaired goods, GLS shall apply an annual depreciation of 25%.

4.

GLS shall not be liable for consequential damage.

5.

Unless agreed otherwise, GLS may not be bound to return to the Shipper the packaging, including euro pallets, made available to it, and GLS shall not be held liable for loss that the Shipper incurs as a result thereof.

6.

If a Shipper has himself taken out transport insurance, GLS shall only process those claims which are submitted by the Shipper’s insurer.

7.

If the loss is the result of intent or gross negligence by assistants whose services have been engaged by GLS, GLS shall not be liable for the loss incurred.


Article 11 Disputes and applicable law

1.

All agreements with GLS are governed by Dutch law.

2.

The competent court in the district of Utrecht has sole jurisdiction to hear any disputes arising from the agreement between the parties.

3.

If the CMR Convention applies to the agreement, the CMR Convention shall, contrary to paragraph 2, determine which court has jurisdiction to hear the dispute.

ProductApplicable sector conditions/applicable regulationsLiability of GLS in accordance with sector conditions/applicable regulationsDeviating liability of GLS
BusinessParcelAVCEUR 3,40 per kilogramMax. EUR 500,- per package with a deductible of EUR 50,- per package with due observance of the exceptions listed in Article 10, paragraph 2
EuroBusinessParcelCMR, AVC applicable as well8,33 SDR per kilogramMax. EUR 500,- per package with a deductible of EUR 50,- per package with due observance of the exceptions listed in Article 10, paragraph 2
GlobalBusinessParcelDependent upon means of transport.
If CMR is applicable (as well), AVC is also applicable. To be requested from GLS
Dependent upon applicable regulations. To be requested from GLSMax. EUR 500,- per package with a deductible of EUR 50,- per package with due observance of the exceptions listed in Article 10, paragraph 2
ExpressParcelAVCEUR 3,40 per kilogramMax. EUR 1.000,- per package with a deductible
of EUR 50,- per package with due observance of the exceptions listed in Article 10, paragraph 2
EuroExpressParcelCMR; AVC applicable as well8,33 SDR per kilogramMax. EUR 1.000,- per package with a deductible of EUR 50,- per package with due observance of the exceptions listed in Article 10, paragraph 2
BusinessFreightAVCEUR 3,40 per kilogramNot applicable
EuroBusinessFreightCMR; AVC applicable as well8,33 SDR per kilogramNot applicable