FAQs

Frequently asked questions and answers

How long does it take GLS to deliver parcels?

National parcels usually reach their destination within a standard delivery time of less than 24 hours (excluding islands). In Europe, standard delivery times are generally between 24 and 96 hours. GLS delivers Monday to Friday during normal business hours.

How does the shipment processing work with GLS?

GLS provides companies with IT dispatch systems that correspond to their requirements and parcel or freight shipment volumes. The systems can be adapted to senders’ IT systems.

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What does GLS offer for international shipment?

GLS offers reliable worldwide parcel delivery and European freight shipment to its customers, as well as express delivery within the Netherlands. More information can be found in the product descriptions in the section “Shipping solutions”.

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How large may a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm

Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side

How much may a parcel weigh?

The maximum weight is 32 kg. Contact your GLS depot for more information.

How much does parcel delivery cost with GLS?

Precisely how much it costs to send a parcel depends on your wishes and requirements. If you send parcels regularly, you will get an individual offer from GLS.

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I want to send bulky items. What do I need to consider?

Some parcels cannot be transported by the conveyor belts in our automatic sorting systems because of their size or outer packaging. GLS sorts and scans these “non-conveyable” consignments manually in the depots and distribution hubs. This incurs a surcharge. This includes among others:

- Sacks, tyres, rolls, bales of cloth, canisters, plastic buckets, wooden boxes

- Parcels with protruding parts of any kind

For more information contact your GLS depot.

For large items, pallets or groupage, GLS Netherlands offers reliable freight services throughout Europe. Even for very heavy, oversized or unusual shipments, GLS has got customised solutions for your special needs.

Please contact our customer service for more details and information.

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Which goods are excluded from delivery?

Inadequately and/or unconventionally-packed goods are generally excluded from delivery by GLS. Also excluded from delivery are among others:

- Goods that require particularly careful handling (e.g. fragile goods)

- Perishable or temperature-managed goods

- Live animals

- Particularly valuable items (e.g. gold, precious metals and stones, real jewellery and real pearls, works of art, antiques)

- Firearms and essential weapon parts as well as ammunition

- Dangerous goods of any kind

- Tobacco and spirits (if sent abroad)

Further information can be found in the shipping guidelines as well as in the General Conditions.

General Conditions

Can I track parcels in real time?

Yes, all parcels within the Netherlands can be tracked in real time by the sender and recipient using the online tracking function. Internationally, GLS already provides real-time delivery information in many countries thanks to mobile data transfer from vehicles. Scanned data from the hubs and depots of all GLS subsidiaries is immediately fed into the GLS IT system and is directly available online. Simply enter the shipment number and the ZIP code.

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What is the standard insurance sum of a parcel? Is an additional insurance possible?

GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of € 500 per parcel (including an excess of € 50) and € 1,000 per express parcel. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the General Conditions of GLS Netherlands. On request, a higher liability limit can be agreed. Simply contact your GLS depot for more information.

What does GLS do for the environment?

GLS is committed to the responsible use of resources, the reduction of emissions, and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative.

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My question isn’t listed here. Where can I get more information?

The GLS customer care team and your contact in the GLS depot will be happy to help you. You can also call our hotline for senders or submit your question in writing using the contact form.

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