FAQs

Frequently asked questions and answers

How do I send parcels with GLS?

As a private customer or a company that occasionally sends small numbers of parcels, you can send your parcels from any GLS ParcelShop.

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How much does it cost to send parcels with GLS?

The ParcelShop price list applies for sending parcels with GLS. Prices depend on the parcel size.

Prices

How long does delivery usually take?

National parcels are generally delivered within a standard delivery time of less than 24 hours. Standard delivery times lie between 24 and 96 hours all over Europe. GLS delivers Monday to Friday during normal business hours. Find out here where your parcel is right now – and when delivery is expected to take place.

Parcel tracking

Where can I hand over parcels?

You can hand over your parcel at any GLS ParcelShop. In the Netherlands there are over 700 ParcelShops, so there is sure to be one near you. Simply use our ParcelShop finder to search for one.

ParcelShop finder

Where can I find my nearest ParcelShop?

You can find the next GLS ParcelShop right in your area. Simply use our practical ParcelShop finder and look up directions.

ParcelShop finder

How large can a parcel be?

A parcel may not exceed the following dimensions:

Length: 120 cm
Width: 60cm
Height: 60 cm
Combined length and girth: 300 cm

Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side

What is the maximum weight for a parcel?

A parcel may weigh a maximum of 32 kg.

Which goods are excluded from delivery?

Inadequately and/or unconventionally-packed goods are generally excluded from delivery by GLS. Also excluded from delivery are among others:

- Parcels with a goods value of over € 2,275.

- Goods that require particularly careful handling (e.g. fragile goods)

- Perishable or temperature-managed goods

- Live animals

- Particularly valuable items (e.g. gold, precious metals and stones, real jewellery and pearls, works of art, antiques)

- Telephone cards and pre-paid cards for mobile phones

- Firearms and essential weapon parts as well as ammunition

- Dangerous goods of any kind

- Tobacco and spirits (if sent abroad)

Further information can be found in the shipping guidelines as well as in the General ParcelShop Conditions.

General ParcelShop Conditions

What do I need to keep in mind when packing goods?

When packing goods, you need to consider the type, weight and resilience of the goods being sent. Outer packing, internal padding, adhesive tape and parcel labelling are all important.

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How do I find out where a parcel is right now?

With the parcel tracking function you can track your parcel online at any time. Simply enter the parcel number and the ZIP code.

Parcel tracking

Are parcels insured with GLS?

GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of € 500 per parcel (including an excess of € 50). Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the General ParcelShop Conditions of GLS Netherlands.

How many parcels can I send at one time?

You can send as many parcels as you like.

What happens if a parcel can’t be delivered?

If recipients are not present at the first delivery attempt, the driver will ask a neighbour to accept the parcel. If that is not possible, the driver will take it back to the depot (distribution centre), where it will be available for collection the next five working days. The driver leaves a notification card. It holds key information about the GLS depot and the redirection options.

Parcel redirection

If a second delivery attempt is also unsuccessful, the parcel is returned to the sender.

What does GLS do to protect the environment?

GLS is committed to the responsible use of resources, the reduction of emissions and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative.

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My question isn’t listed here. Where can I get more information?

Simply call our hotline for senders: Or submit your question in writing using the contact form.

Contact