Parcel delivery by GLS


Fast and reliable – that is how you want to receive your parcel. And that’s precisely how GLS wants to deliver parcels on behalf of senders.

Standard parcel delivery

Ideally a parcel is delivered to you personally. You then confirm the parcel acceptance with your signature on the handheld scanner of the GLS delivery driver. Another member of your household can also accept your parcel on your behalf.

If nobody is present

GLS asks a neighbour if they can accept the parcel for you. If no parcel delivery is possible – not even at a neighbour – GLS will take the parcel back to the depot (distribution centre).

Notification card

If the parcel cannot be delivered to the specified delivery address, the GLS delivery driver will leave a notification card. It holds key information such as the neighbour’s name or about the GLS depot.

Your "Track ID"

On the notification card is a number, the "Track ID". You can use either this number or the parcel number to track your parcel online or from your smartphone.

The Track ID is particularly important if GLS took your parcel back to the depot. Then you can use the number to redirect the parcel online. This means, you can decide yourself what happens next.

Second delivery attempt

GLS will undertake a second delivery attempt if no neighbour is able to accept the parcel.

Delivery and transport times

GLS delivers parcels on working days from Monday to Friday – in Luxembourg usually within 24 hours. This standard delivery time is not assured or guaranteed, however. Parcels are transported by road, so traffic holdups can lead to delays.