You choose – we deliver

Have a say about date, location and more

Select and influence delivery according to your wishes. Before and while a parcel is still on its way to you. GLS offers you a wide range of delivery options. This way you receive ordered goods quickly and easily.

The delivery options are available as soon as you receive an e-mail by GLS with information about your order. GLS lets you know when your order is likely to arrive, even giving you a one to four hour delivery time frame. Then you know if someone is there that day to accept the parcel.

If this is not the case, your next steps are very simple: You click on the link in the e-mail and can directly access the delivery options for your parcel.

The delivery options at a glance

  • Delivery to the same address on a specific date
  • Delivery to a new address
  • Delivery to a GLS ParcelShop
  • Collection at a GLS depot
  • Grant a signature release authorisation
  • Refusal of acceptance

Choose a delivery date

You can select a specific date. Nine working days after the dispatch date are available for selection. The estimated time frame for delivery remains the same. Just click the option “Delivery on a defined day” and confirm. GLS will deliver at the desired day.

Enter new address

You can have your parcel delivered to a different address than the one you originally gave when placing the order. For example this can be the address of your workplace. Or the address of a neighbour or family member, who is at home during the day. You choose the option “Delivery to a new address”, enter the new address and confirm. GLS will instantly redirect your parcel.

Delivery to a GLS ParcelShop

You can select a GLS ParcelShop and have your parcel delivered there directly. At the ParcelShop, there is always somebody present to accept the consignment. Choose a GLS ParcelShop directly online, for example a shop located on your way to work.

GLS ParcelShops have customer-friendly opening hours and you can collect your parcel when it suits you best. If you are away for a couple of days, the parcel is stored for you for up to nine working days. Simply click the option “Delivery to a GLS ParcelShop”, choose your desired GLS ParcelShop and confirm. GLS will redirect the parcel and deliver it to the desired ParcelShop.

Pick up at a GLS depot

You can choose to pick up your parcel yourself at a GLS depot. The parcel then remains in the depot responsible for your address and is available for collection for up to nine working days. After this time, the parcel is returned to the sender. Simply click the option “Pick up at a GLS depot” and confirm. GLS will store your parcel safely for you.

Grant a signature release authorisation

You can issue a signature release authorisation online for your parcel – at a place in the immediate vicinity to your address, for example on your terrace. Then a signature confirming the receipt is no longer necessary.

You are completely independent in terms of the delivery time. The signature release authorisation is valid for the parcel, which is referred to in the e-mail and the link, not for further parcels that you receive with GLS. Simply click the option “Signature release authorisation”, enter the desired location for storage as precisely as possible and confirm. GLS will leave your parcel at that place.

A general signature release authorisation, which applies to all parcels delivered with GLS, can be issued via the link below. You can revoke the authorisation at any time.

General signature release authorisation

Refuse acceptance

You can refuse acceptance of a consignment online, even before delivery. This could for example be considered, if you have not ordered goods or if you have withdrawn from the purchase of the goods. Simply click the option “Refuse acceptance” and confirm. GLS will transport the parcel back to the sender.