Safety advice

Caution: Scams

Scams are becoming increasingly common online and in e-mails. Criminals are misusing the GLS name and sending out fake e-mails, especially to private individuals but also to companies. These often contain demands for payment.

Recipients of such e-mails should immediately inform GLS and on no account pay the requested amounts.

GLS will never send e-mails requesting that goods be paid for using an online payment system, credit card or bank transfer. Cash-on-delivery parcels sent with the GLS Cash-Service will only be handed over to recipients by the delivery driver in exchange for cash.

Fraudulent e-mails frequently include spelling and grammatical errors, as well as blurred company logos. If the sender is unknown, attachments should generally not be opened.

GLS shall not be liable for any damage resulting from fraudulent activities by third parties who abuse the name of GLS.

Warning about ‘parcel agent’ job offers

Criminals who order goods online using false identities and illegally-obtained credit-card data have recently increased their efforts to recruit so-called "parcel agents". The work is usually offered as a part-time job and involves accepting parcels and forwarding them to other addresses, often abroad. The aim is to hide the final location of the fraudulently obtained goods. Police are warning against accepting job offers as a parcel agent. This supposedly lucrative side job means getting involved with fraudulent activity and money laundering – with legal and financial consequences.

GLS fights against fraud

GLS is constantly seeking to protect its customers from scams. Every effort is made to identify individuals who try to misuse a GLS dispatch system. The management of customer data conforms to high security standards across the Group.

More information