Frequently asked questions and answers

How do I send parcels with GLS?

As a private customer or a company that occasionally sends small numbers of parcels, you can send your parcels from any GLS ParcelShop or organise your shipping process online using EasyStart. You can also arrange collection using EasyStart.

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How much does it cost to send parcels with GLS?

The ParcelShop price list applies for sending parcels with GLS. Prices depend on the parcel size.


How long does delivery usually take?

National parcels are generally delivered within a standard delivery time of less than 24 hours. To all major European markets, parcels usually reach their destination within 24 to 48 hours. Delivery to more distant European countries usually takes between 3 and 5 days, in remote areas up to 7 days. GLS delivers Monday to Friday during normal business hours. Find out here where your parcel is right now – and when delivery is expected to take place.

Parcel tracking

Where can I hand over parcels?

You can hand over your parcel at any GLS ParcelShop. In the Republic of Ireland there are over 180 ParcelShops, so there is sure to be one near you. Simply use our ParcelShop finder to search for one

ParcelShop finder

Where can I find my nearest ParcelShop?

You can find the next GLS ParcelShop right in your area. Simply use our practical ParcelShop finder and look up directions.

ParcelShop finder

Can I also manage my deliveries online?

Yes. With EasyStart, GLS offers you a practical and reliable online tool for managing your deliveries online. Registration is quick and easy.

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Can I also have my parcels collected by GLS?

Yes, GLS also collects parcels if you book this service online using EasyStart. Collection costs € 3.95, regardless of how many parcels you send. You must register to use EasyStart.

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How large can a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 1 x longest side + 2 x height + 2 x width

What is the maximum weight for a parcel?

A parcel for shipment within the Republic of Ireland may weigh a maximum of 30 kg.
Parcels with destinations abroad may weigh up to 40 kg.

Which goods are excluded from delivery?

Inadequately and/or unconventionally-packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:

  • Parcels with a goods value of over € 5,000
  • Parcels consigned at GLS ParcelShops whose value exceeds € 1,000
  • Goods that require particularly careful handling (e.g. fragile goods)
  • Perishable or temperature-managed goods
  • Live animals
  • Particularly valuable items (e.g. gold, precious metals and stones, real jewellery and real pearls, works of art, antiques)
  • Telephone cards and pre-paid cards for mobile phones
  • Baggage and bottles
  • Firearms and ammunition
  • Dangerous goods of any kind
  • Tobacco, liquors, personal effects and carnet ATA goods (if sent abroad)

Further information can be found in the shipping guidelines as well as in the general terms and conditions.

General terms and conditions

What do I need to keep in mind when packing goods?

When packing goods, you need to consider the type, weight and resilience of the goods being sent. Outer packing, internal padding, adhesive tape and parcel labelling are all important.

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How do I find out where a parcel is right now?

With the parcel tracking function you can track your parcel online at any time. Simply enter the parcel number or Track ID.

Parcel tracking

Are parcels insured with GLS?

GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of € 350 per parcel.

You can find further information in the terms and conditions of GLS Ireland.

General terms and conditions

How many parcels can I send at any one time?

You can send as many parcels as you like.

What happens if a parcel can’t be delivered?

If recipients are not present at the first delivery attempt, the delivery driver will ask a neighbour to accept the parcel. If that is not possible, the driver will take it to the nearest GLS ParcelShop, where it will be available for collection for the next nine working days. If there is no ParcelShop nearby or the parcel is for a commercial client, the driver will return the parcel to the GLS depot and then undertakes a second delivery attempt. In any case, the recipient will receive a notification card.

If a second delivery attempt is also unsuccessful, GLS will store the parcel in the depot for a period of ten working days. During this period the consignee has the possibility to contact GLS or pick the parcel up in the depot. Otherwise the parcel is returned to the sender.

What does GLS do to protect the environment?

GLS is committed to the responsible use of resources, the reduction of emissions and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative.

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My question is not listed here. Where can I get more information?

Simply give us a call at 01 8606 200 (standard rate charged, mobile phone calls may cost more). Or submit your question in writing using the contact form.