Limerick Depot Manager

We are currently looking for a Limerick Depot Manager to manage our Depot in Annacotty, Limerick.

This role focuses on providing and maintaining excellent service to new and existing customers via day-to-day management of team. As a manager you will liaise primarily with drivers, subcontractors and a small team of employees. You will provide support when necessary to customer queries and work with the customer service department in fulfilling the needs of clients.

This fast paced role is a chance to be part of a close-knit team and progression of your career in the long term.

Key responsibilities:

  • Organise & plan delivery tours to meet expected quality level
  • Measure and monitor driver and sub-contractor performance and provide operational control
  • Coordinate customer pick-ups, receipts and deliveries, involving communication to customers, sub-contractors and other company departments when necessary
  • Troubleshoot any problems and follow through to resolution, support given when necessary
  • Work with Internal system, Gepard, to ensure proper inventory controls for parcels and ensure all records are sufficiently up-to-date
  • Organise depot reports (Daily/Weekly) as required
  • Identify, develop and implement improvements within the Depot, meaning the role requires proficiency in all aspects and strive to constantly improve services
  • Undertake new tasks, in line with business development
  • Communicate effectively with other departments and depots within GLS Ireland network
  • Ensure company issues are effectively worked in a timely manner
  • Ensure all aspects of Security, GDP and Health & Safety as per Company guide lines are adhered to
  • Provide excellent customer service skills at all times both on the phone and in person
  • Preparation for Depot Audits
  • Involvement with the rollout of new operating systems and equipment when required
  • Digitalization manifest standard and manual
  • Booking COD’s
  • Depot ParcelShop Customer Service and cash handling
  • Preparing monthly cash spreadsheets and making cash lodgements to the bank
  • Key holder for the premises
  • Assist sales team with query’s, issues and new customers
  • Carry out IT tasks including supporting IT department
  • Holiday cover
  • The warehouse to be kept tidy at all times all pallets and unused cages to be paced in the required area to insure a clean and workable work space
  • Trace reporting and answering across internal systems

Skills and Experience:

  • 2-4 years’ experience in a Warehousing/Transport/Distribution
  • Ability to lead and influence
  • Fluent English
  • Computer literate
  • Ability to learn and work on own initiative

Essential Attributes:

  • ‘Can do’ attitude
  • Helpful manner
  • Ability to work in a fast paced environment
  • Team player

Company Benefits:

  • Vhi Healthcare package
  • Health and Wellbeing programme
  • Training and development on ongoing basis
  • GLS Team Triathlon programme
  • Cycle to work scheme
  • Gym contribution fee
  • Tax Saver Public Transport ticket


Previous experience in Parcels/Distribution/Services industry is a bonus but not required

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