Customs Agent

We are currently recruiting Customs Agents to join our team. This fast paced role will entail administration of customs clearance processes to fulfil both Revenue and GLS Standards.

This role focuses on providing customs clearance of individual international shipments. The role requires good communication skills and computer literacy as the candidate will working within the customer service department but will communicate with other relevant departments.

Key responsibilities:

  • Produce metrics and reports for assigned customers as required – daily/weekly/monthly
  • Undertake new tasks, in line with business development, as directed by CS Manager
  • Communicate with the operations departments on a daily basis
  • Ensure company issues are effectively worked in a timely manner
  • Provide an efficient and effective Customs Clearance Service ensuring administration procedures are carried out in line with Revenue and GLS standards
  • Ensure that all data sent to Revenue is fully accurate
  • Maintain accurate and comprehensive records
  • Liaise with both internal and external customers and ensure all clearance queries and requests are resolved/followed through in a timely and effective manner.

Skills and Experience:

  • Minimum 3 years’ experience in an Import/Export Clerk role
  • Experience of using Customforce /Customware application desirable
  • Import, Export custom clearances
  • Creating and discharging T1 document
  • Strong knowledge of classification of goods
  • Relevant experience in a similar industry desirable
  • Ability to work under pressure and on own initiative
  • Ability to prioritise clearances
  • Excellent time management skills and attention to detail
  • Strong communication (both verbal and written) and administrative skills
  • Excellent PC literacy and keyboard skills required

Essential Attributes:

  • ‘Can do’ attitude
  • Helpful manner
  • Ability to work in a fast paced environment
  • Team player

Company Benefits:

  • Vhi Healthcare package
  • Health and Wellbeing programme
  • Training and development on ongoing basis
  • GLS Team Triathlon programme
  • Cycle to work scheme
  • Gym contribution fee
  • Tax Saver Public Transport ticket


Previous experience in Parcels/Distribution/Services industry is a bonus but not required

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