About GLS

The GLS Group’s success is the focus on quality. Every day the GLS Group strives to provide its customers with a high quality of services.
We are locally present, we continuously improve our network, we provide high standards in technology and security, we aim to protect our environment, and we respect differences among our employees, providing them with secure jobs.

Our Visions & Values

Reliability
Your parcel arrives on time

Ensured by a tight road-based network and standardised measures to secure and control quality at every stage.

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Security
Your parcel arrives safe and sound

Group wide monitoring standards ensure maximum security. Your benefit: Lowest damage and loss quota.

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Transparency
We keep track of your parcel

Scans at every interface, real-time data processing and modern IT systems ensure reliable status information.

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Flexibility
We find the right solutions for you.

Global portfolio plus local services, comprehensive competence plus local expertise for your business.

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Sustainability
Sustainability

Actively committed to employees, society and environment, we follow a holistic approach to sustainability.

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GLS quality

Quality is our highest priority. The GLS quality assurance includes precisely defined work processes, quality guidelines, and regular audits.

GLS customers

We are close to our customers, offering suitable shipping solutions for the particular needs of business customers, as well as high-quality B2C solutions.

GLS IT

IT is the basis for successful parcel dispatch solutions. Constant innovation and improvement ensure your parcel is in the best hands.

 

Our story

Once upon a time, in 1989, 25 brave forwarders had a daring idea: build a national parcel service provider in the new centre of Germany.
German Parcel was born, supposed to become the later basis of the unprecedented story of the GLS Group.

1989

1989

In Neuenstein (Germany) the starting signal for a dynamic upward development was given - German Parcel was founded.

1989

In Neuenstein (Germany) the starting signal for a dynamic upward development was given - German Parcel was founded.

1992

1992

General Parcel, the European franchise system was founded.

1992

General Parcel, the European franchise system was founded.

1999

1999

Royal Mail Group acquires German Parcel and General Logistics Systems (GLS) was founded.

1999

Royal Mail Group acquires German Parcel and General Logistics Systems (GLS) was founded.

1999 - 2002

1999 - 2002

The GLS network was established through acquisitions and founding of companies in numerous countries.

1999 - 2002

The GLS network was established through acquisitions and founding of companies in numerous countries.

2002

2002

Launch of the common GLS brand.

2002

Launch of the common GLS brand.

2003 - 2007

2003 - 2007

Introduction of a uniform quality management system, further network expansion, foundation of GLS IT Services and technological advancements.

2003 - 2007

Introduction of a uniform quality management system, further network expansion, foundation of GLS IT Services and technological advancements.

2008 - 2015

2008 - 2015

Launch of ThinkGreen activities, continuous network expansion and introduction of dedicated 2C services.

2008 - 2015

Launch of ThinkGreen activities, continuous network expansion and introduction of dedicated 2C services.

2016 - 2020

2016 - 2020

Focussed geographic expansion in North America, investments in network infrastructure.

2016 - 2020

Focussed geographic expansion in North America, investments in network infrastructure.

The GLS Group Network

40 countries
40 countries

Our network covers countries from Austria, to Finland, to North America, thus providing our customers with many options to send parcels cross border

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19,000 employees
19,000 employees

Our teams work for the GLS Group every day to provide our stakeholders with the best possible service.

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1,400 depots and agencies
1,400 depots and agencies

From the depots, parcels are distributed to the recipients. In Spain and Portugal, agencies combine various functions for parcel dispatch.

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4,000 long distance trucks
4,000 long distance trucks

Leave the hubs in the evenings to transport the parcels to the depots in the various countries.

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28,000 delivery vans
28,000 delivery vans

Our transport partners use traditional vans and alternatively powered vehicles to deliver the parcels.

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Sending parcels with GLS provides our customers with a number of advantages

Transit times

Short transit times gernerally allow for parcels being delivered within 24-48 hours.

Network

International shipping is one of the key strengths of GLS, with precisely coordinated long-distance services connecting the GLS locations.

Cross border

GLS offers a broad range of cross-border services. Cross-selling opportunities by combining Royal Mail and GLS networks.

Culture

Entrepreneurial business culture within clearly defined corporate governance framework.

Local market presence

Local management teams ensure close proximity to customers and markets.

Customer base

Balanced portfolio of small, mid-sized and large customers.

GLS Ireland Facts & Figures

about 1,600 customers
1 hub
6 depots
about 300 ParcelShops
about 160 vehicles

Our code of conduct

As an internationally operating parcel service provider the GLS Group stands for fair competition, integrity and responsibility.

GLS worker shakes the hand of a business associate
 

Code of Business Standards

This code forms the basis of all business activities of the GLS Group. Furthermore it shows the obligation of the GLS Group towards its stakeholders

GLS long distance lorry

Supplier Code of Conduct

GLS expects its suppliers to respect the standards laid out in this Supplier Code of Conduct, implement them using appropriate measures and adhere to them in their business

 

Modern Slavery Act

General Logistics Systems B.V. (GLS) is part of the Royal Mail Group. Royal Mail plc is committed to playing its part in helping to prevent any incidence of modern slavery in its business and supply chain. Read Royal Mail's Modern Slavery Act statements.

Whistleblowing

The GLS Group has introduced an informant/ombudsman system to enable employees, business partners and third parties to report criminal acts and similar serious offences on a confidential basis.