International weight limit change to 31,5 kg
Dear Valued Customer,
We, at GLS keep in focus the high-value services for our Customers. In the current situation, we do our best to continue providing quality services but also to protect the health of the people who work for us and come into contact with us. For this purpose, we introduce a 31.5 kg weight limit in Europe for export and import parcels.
The decision - as part of a precaution - was taken to secure social distancing. By doing so, we want to ensure to increase the distance between the delivery driver and the person (sender, recipient) who will get into contact with them by handing over heavier parcels. In this case, our colleagues do not need to ask help for moving parcels.
The weight limit amendment will be put into force from 6 April 2020.
The parcels will be stopped at the HUB and be returned to the sender if their weight exceeds the limit of 31.5 kg.
The amendment applies for an indefinite period during the epidemic risk and does not affect the current Terms and Conditions.
If you have any further questions, please call our customer service, they are at your service.
We trust that this measure will help to protect ourselves and our surroundings.
Thank you for your understanding and patience!