FAQs

Frequently asked questions and answers

How do I send parcels with GLS?

As a private customer or a company that occasionally sends small numbers of parcels, you can send your parcels from any GLS ParcelShop.

More information

How much does it cost to send parcels with GLS?

The ParcelShop price list applies for sending parcels with GLS. Prices depend on the parcel size.

Prices

How long does delivery usually take?

National parcels are generally delivered on the next working day after the pick-up. Deliveries to neighbouring European countries generally take between 24 and 48 hours, and to almost all countries at a larger distance between 72 and 120 hours. GLS delivers Monday to Friday during normal business hours. Find out here where your parcel is right now - and when delivery is expected to take place.

Parcel tracking

Where can I hand over parcels?

You can hand over your parcel at any GLS ParcelShop. In Hungary there are more than 800 ParcelShops, so there is sure to be one of them near you. Simply use our ParcelShop finder to search for one.

ParcelShop finder

Where can I find my nearest ParcelShop?

You can find the next GLS ParcelShop right in your area. Simply use our practical ParcelShop finder and look up directions.

Location finder

Where can I find my nearest ParcelLocker ?

Simply use the practical ParcelShop / ParcelLocker finder to discover your nearest ParcelLocker. Directions will be shown as well.

ParcelShop / ParcelLocker finder

How large can a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side

What is the maximum weight for a parcel?

A parcel may weigh a maximum of 40 kg.

Which goods are excluded from delivery?

Insufficiently or not customarily packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:

  • Parcels with a goods value of over HUF 500,000.
  • Goods that require particularly careful handling (e.g. fragile goods)
  • Perishable or temperature-managed goods
  • Livestock and plants
  • Human or animal remains
  • Parcels addressed to the recipient’s post-office box
  • Particularly valuable items (e.g. gold, precious metals and stones, real jewellery and pearls, works of art, antiques)
  • Telephone cards and pre-paid cards for mobile phones
  • Firearms, ammunition, explosives and similar items
  • Commodities listed in the ADR (Regarding the International Transport of Hazardous Goods on Public Roads) or IATA (for air transport) as hazardous goods
  • Tobacco and spirits (if sent abroad)

Further information can be found in the shipping guidelines as well as in the General Business Conditions for GLS ParcelShops.

General terms and conditions for ParcelShops

What do I need to keep in mind when packing goods?

When packing goods, you need to consider the type, weight and resilience of the goods being sent. Outer packing, internal padding, adhesive tape and parcel labelling are all important.

More information

How do I find out where a parcel is right now?

With the parcel tracking function you can track your parcel online at any time. Simply enter the parcel number.

Parcel tracking

Are parcels insured with GLS?

GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of HUF 50,000 per parcel. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the terms and conditions of GLS Hungary.

How many parcels can I send at one time?

You can send as many parcels as you like.

What happens if I’m not at home at the time of delivery?

First, GLS will attempt to find a neighbour willing to accept and sign for your parcel. If no neighbour can accept your parcel, GLS will leave a notification card and take the parcel back to the depot (distribution centre).

In both cases, the delivery driver leaves a notification card with information about the neighbour’s name and/or GLS contact information. You can arrange a new delivery attempt by contacting GLS via e-mail or phone. If the FlexDeliveryService has been activated by the sender, you can select a delivery option online using the web application Delivery Manager. You can contact GLS via email, phone or web application GLS Delivery Manager to communicate best conditions for the next delivery attempt. Online you can select from a range of options to redirect your parcel and GLS will make another delivery attempt in accordance with your instructions.

If the second delivery attempt fails, GLS can make a third attempt at the consignee’s request within the storage period. If the last delivery attempt is also unsuccessful, the parcel will be returned to the sender after a storage period of five working days from the pick-up day.

What does GLS do to protect the environment?

GLS is committed to the responsible use of resources, the reduction of emissions and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative.

More information

My question isn’t listed here. Where can I get more information?

Simply call our hotline for senders: +36 29 886-670* (* Fixed phone lines. You pay according to the tariff of your phone provider). Or submit your question in writing using the contact form.

Contact