Frequently asked questions and answers
As a private customer or a company that occasionally sends small numbers of parcels, you can send your parcels from any GLS ParcelShop.
The ParcelShop price list applies for sending parcels with GLS. Prices depend on the parcel size.
National parcels are generally delivered on the next working day after the pick-up. Deliveries to neighbouring European countries generally take between 24 and 48 hours, and to almost all countries at a larger distance between 72 and 120 hours. GLS delivers Monday to Friday during normal business hours. Find out here where your parcel is right now - and when delivery is expected to take place.
You can hand over your parcel at any GLS ParcelShop. In Hungary there are more than 800 ParcelShops, so there is sure to be one of them near you. Simply use our ParcelShop finder to search for one.
You can find the next GLS ParcelShop right in your area. Simply use our practical ParcelShop finder and look up directions.
Simply use the practical ParcelShop / ParcelLocker finder to discover your nearest ParcelLocker. Directions will be shown as well.
A parcel may not exceed the following dimensions:
Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side
A parcel may weigh a maximum of 40 kg.
Insufficiently or not customarily packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:
- Parcels with a goods value of over HUF 500,000.
- Goods that require particularly careful handling (e.g. fragile goods)
- Perishable or temperature-managed goods
- Livestock and plants
- Human or animal remains
- Parcels addressed to the recipient’s post-office box
- Particularly valuable items (e.g. gold, precious metals and stones, real jewellery and pearls, works of art, antiques)
- Telephone cards and pre-paid cards for mobile phones
- Firearms, ammunition, explosives and similar items
- Commodities listed in the ADR (Regarding the International Transport of Hazardous Goods on Public Roads) or IATA (for air transport) as hazardous goods
- Tobacco and spirits (if sent abroad)
Further information can be found in the shipping guidelines as well as in the General Business Conditions for GLS ParcelShops.
When packing goods, you need to consider the type, weight and resilience of the goods being sent. Outer packing, internal padding, adhesive tape and parcel labelling are all important.
With the parcel tracking function you can track your parcel online at any time. Simply enter the parcel number.
GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of HUF 50,000 per parcel. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the terms and conditions of GLS Hungary.
You can send as many parcels as you like.
First, GLS will attempt to find a neighbour willing to accept and sign for your parcel. If no neighbour can accept your parcel, GLS will leave a notification card and take the parcel back to the depot (distribution centre).
In both cases, the delivery driver leaves a notification card with information about the neighbour’s name and/or GLS contact information. You can arrange a new delivery attempt by contacting GLS via e-mail or phone. If the FlexDeliveryService has been activated by the sender, you can select a delivery option online using the web application Delivery Manager. You can contact GLS via email, phone or web application GLS Delivery Manager to communicate best conditions for the next delivery attempt. Online you can select from a range of options to redirect your parcel and GLS will make another delivery attempt in accordance with your instructions.
If the second delivery attempt fails, GLS can make a third attempt at the consignee’s request within the storage period. If the last delivery attempt is also unsuccessful, the parcel will be returned to the sender after a storage period of five working days from the pick-up day.
GLS is committed to the responsible use of resources, the reduction of emissions and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative.
Simply call our hotline for senders: +36 29 886-670* (* Fixed phone lines. You pay according to the tariff of your phone provider). Or submit your question in writing using the contact form.