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GLS Returns Service
Today, a smooth returns process is more than an added service - it is a competitive advantage.
Simplify the product return process for your customers!
The GLS Locker Return service offers a fast, convenient, and flexible solution for returning packages. In just a few steps on the MyGLS platform, you can create a unique return link. By sharing this link, customers can easily drop off their packages at any GLS Locker — without printing labels or waiting in line. This efficient and seamless return process helps boost customer satisfaction and supports the growth of online sales.
Why choose GLS Returns?
Better customer experience
Returns are simpler and faster.
Enhanced reliability
A clear and easy-to-understand returns process strengthens confidence in the webshop.
Nationwide Parcel Locker network
The service is supported by a network of more than 3 000 GLS Parcel Lockers, providing flexible access across the country.
Flexible cost management
Return costs can be transferred to the recipient when required.
More returning customers
A positive returns experience can support customer retention and encourage customers to shop again.
Additional benefit
Recipients will soon be able to start the returns process directly from the GLS app.
Contact us
GLS Locker Return service information
Facts and figures
According to PwC's 2026 research, return options influence purchasing decisions for 81% of online shoppers:
- 16% consider return conditions extremely important,
- 33% consider them important,
- 32% take them into account when making purchasing decisions.
This shows that returns are no longer just an operational process. They play a key role in building trust and influencing where customers choose to shop.
Despite growing customer expectations, the market is still catching up. Among the TOP 1500 webshops, only 49% offer at least one return option, and if in-store returns are excluded, this ratio drops to just 22%. Webshops that provide a fast, simple and clearly communicated returns solution can not only meet evolving customer expectations but also gain a valuable competitive edge.
New Returns Rules Take Effect
on 19 June
New Requirements, Simpler Returns
From 19 June 2026, new regulations will require online retailers to make it easier for customers to exercise their right of withdrawal. Under the new rules, a digital withdrawal function will become mandatory, allowing consumers to initiate a return request through a simple online process.
As the new regulations place even greater emphasis on returns management, choosing the right logistics solution is becoming more important than ever. With the GLS Returns Service, online retailers can streamline their returns processes while offering customers a fast and convenient label-free returns experience through the nationwide GLS Parcel Locker network.