Fast and reliable – that is how you want to receive your parcel. And that’s precisely how GLS wants to deliver parcels on behalf of senders.
Standard parcel delivery
Ideally a parcel is delivered to you personally. You then confirm with your signature that the parcel delivery has been successful and that you have accepted the parcel. Another member of your household can also accept your parcel on your behalf.
If nobody is present
GLS asks a neighbour if they can accept the parcel for you. If no neighbour can accept your parcel, GLS will take the parcel back to the depot (distribution centre).
If the parcel cannot be delivered to the specified delivery address, the delivery driver leaves a notification card. It holds key information such as the neighbour’s address or a GLS phone number.
If the sender activated the FlexDeliveryService, you can influence the parcel delivery by choosing from a number of delivery options via the GLS Delivery Manager.
You can choose between the following options:
- Delivery to the same address on a specific date
- Delivery to a new address
- Delivery to a designated place without POD
- Collection at a GLS depot
- Refusal of acceptance
Second parcel delivery attempt
GLS will undertake a second delivery attempt if no neighbour is able to accept the parcel.
Parcel delivery and transport times
GLS delivers parcels from Monday to Friday – in Croatia usually within 24 hours, to islands in 24 - 72 hours. This standard parcel delivery time is not assured or guaranteed, however. Parcels are transported by road, so traffic holdups can lead to delays. For more information, please call the customer service dialing +385 1 2042 672.