FAQ

Često postavljena pitanja i odgovori

How long does it take GLS to deliver parcels?

National parcels usually reach their destination within a standard delivery time of less than 24 hours (excluding islands). In Europe, standard delivery times are generally between 24 and 96 hours. GLS delivers Monday to Friday during normal business hours.

How does the shipment processing work with GLS?

GLS provides companies with IT dispatch systems that correspond to their requirements and parcel volumes. The systems can be adapted to senders’ IT systems.

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What does GLS offer for international shipment?

GLS offers reliable European delivery to its customers. More information can be found in the product descriptions in the section “Shipping solutions”.

More information on parcel shipment

How large may a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side

For a Business-Small Parcel the maximum width is 40 cm.

How much may a parcel weigh?

The maximum weight is 40 kg for national and for international delivery. Exceptions apply to a small number of countries for worldwide shipping. Contact your GLS depot for more information.

For a BusinessSmallParcel the maximum weight of a parcel is 2 kg.

How much does parcel delivery cost with GLS?

Precisely how much it costs to send a parcel depends on your wishes and requirements. If you send parcels regularly, you will get an individual offer from GLS for the products and services that meet your needs.

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I want to send bulky items. What do I need to consider?

Some shipments cannot be transported by the conveyor belts in our automatic sorting systems because of their size or outer packaging. GLS sorts and scans these “non-conveyable” consignments manually in the depots and distribution hubs. This incurs a surcharge. This includes among others:

- Sacks, tyres, rolls, bales of cloth, canisters, plastic buckets, wooden boxes

- Parcels with protruding parts of any kind

For more information contact your GLS depot.

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Which goods are excluded from delivery?

Inadequately and/or unconventionally-packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:

- goods packed inadequately and/or not in the standard forms of packaging customary in trade

- consignments that are clearly overweight or oversized

- bundled parcels, parcels dispatched in wooden crates

- perishable, infectious or repugnant goods

- human remains

- livestock and plants

- consignments in sacks, bags, or loose-packaged consignments

- highly valuable goods, e.g. cash, precious metals, documents with monetary value, drawn lottery tickets and similar, true pearls, precious stones, jewellery

- works of art, objects of sentimental value

- temperature-controlled goods

- munitions, firearms, explosives and similar items

- parcels addressed to the Addressee’s post-office box or a property identified by its land registry title number

- in the case of export consignments, goods subject to excise duty, alcoholic drinks and tobacco

- commodities listed in the ADR Convention (Regarding the International Transport of Hazardous Goods on Public Roads) as hazardous goods

In the case of parcels of foreign destination, personal belongings, goods subject to excise and consumption duty, as well as goods accompanied by ATA Carnets are also refused for shipment.

The Client is obliged to notify GLS, prior to dispatch, about any parcels with a value that exceeds EUR 5,000 .

Further information can be found in the shipping guidelines as well as in the conditions.

General terms and conditions

Can I track parcels in real time?

Yes, all parcels within Croatia can be tracked in real time by the sender and recipient using parcel tracking. Internationally, GLS already provides real-time delivery information in many countries thanks to mobile data transfer from vehicles. Scanned data from the hubs and depots of all GLS subsidiaries is immediately fed into the GLS IT system and is directly available online. Simply enter the parcel number.

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What is the standard liability sum of a parcel? Is an additional insurance possible?

GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of HRK 1,250 per parcel. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the terms and conditions of GLS Croatia. On request, a higher liability limit can be agreed. Simply contact your GLS depot for more information.

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What does GLS do for the environment?

GLS is committed to the responsible use of resources, the reduction of emissions, and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative.

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My question isn’t listed here. Where can I get more information?

The GLS customer care team and your contact in the GLS depot will be happy to help you. You can also call our hotline for senders: +385 1 204 2672. Or submit your question in writing using the contact form.

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