InSight Europe

In the customer magazine InSight Europe the GLS Group provides many news and insights into its business

Customers over 200,000
Loss ratio 0.01%
Delivery rate 98%

Information on the Corona Virus

Status September 3rd, 2020

As a parcel service provider, GLS is an important element within the supply chain. The current situation makes the responsibility that we bear even clearer.
Find up-to-date information on this web page.

Shipment of goods remains possible

Cross-border services are available throughout the entire European network as borders for the transportation of goods are open. Currently there are no delays at European borders.

Line haul truck on the road

Shipping restrictions

Driver holding parcel

Please note: Until further notice, the maximum weight limitation is reduced to 31.5 kg per parcel throughout the European network due to social distancing policies, as pick-up and delivery of heavier parcels require assistance of a second person.

Currently, there are no blocked zip codes in Europe.

Please contact your customers, particularly in the business sector, to make sure that businesses are open and that deliveries are possible prior to shipping. To support a successful delivery, we recommend to provide addtional contact details such as a phone number. Furthermore, business consignees should highlight in their shop that it is open or that parcels can be delivered.

Signature process:

For the time being, obtaining signatures cannot be guaranteed across Europe. Country-specific regulations are in place. However, the full name of the recipient as well as date and time of delivery will be provided.

Return process:

Parcels which cannot be delivered due to closed businesses, may be returned without fulfilling the standard return procedure in terms of pre-notification and minimum storage time.

Measures to protect people’s health:

The GLS subsidiaries do their utmost to protect the health of those involved in our business and to continue to ensure parcel logistics. We have implemented appropriate measures, which are based on the national official recommendations of the authorities which will be adapted at any point time if needed. For further information, please visit the website of your local GLS subsidiary.

For a safe parcel dispatch

Goods must be sufficiently packed and properly labelled. Packaging should conform to the type, weight and robustness of the item being sent. Here are some basic hints – for further information, please visit the website in your GLS country or contact your local GLS depot.

Ensure stable outer packaging

Use a solid outer packaging:

  • Use cardboard boxes made of high-quality, moisture-resistant, double-wall cardboard.
  • Corner, surface and edge protection are especially important.
  • Use new boxes – the heavier the contents, the more stable the outer packaging needs to be.

Fill any gaps inside the parcel

Use internal padding:

  • Any empty spaces inside a box should be filled with padding. Goods should not be allowed to move around.
  • The padding material should be compatible with the goods being sent; for heavy and sensitive goods precise-fit polystyrene moulds should be used.
  • No direct contact should be possible between goods and the outer packaging.
  • For sending glass bottles we recommend inner and outer packaging that has been checked and is certified for parcel dispatch always referring to the parcel contents.

Ensure parcel is sealed

  • The parcel should be wrapped with adhesive tape and well-sealed on all sides. The heavier or larger the parcel, the stronger the adhesive tape needs to be.
  • Robust sealing is essential for secure transport and proof of originality.
  • It should not be possible to access the parcel’s content without leaving marks.

Please note national requirements

  • Adhere to the maximum parcel size and weight for everything you send.
  • Check the national General Terms and Conditions to find items which are forbidden for dispatch.

Import and customs regulations apply for international deliveries

With GLS you can securely and reliably send parcels worldwide.

Shipping of goods in EU countries is generally possible without customs documents.
Special import conditions apply to goods transport in countries within the European Free Trade Association (EFTA) and third countries. Different supporting documents must be provided, customs conditions adhered to and fees paid depending on the country where delivery is taking place.

To find out the specifics please visit the respective country websites.

Brexit

GLS is prepared

On January 31, 2020 the United Kingdom left the EU. From this date, the UK is no longer a member of the EU. However, there is a transitional period until the end of 2020 for the movement of goods between the EU and the UK. The customs status of the UK after this period will depend on the ongoing negotiations and agreements with the EU. One outcome may be that the UK will be given the status of a third country from the EU's point of view. This means that the movement of goods and thus parcel dispatch between the EU and the UK will in this case be subject to customs supervision from January 1, 2021 at the earliest.

GLS has for many years been customers’ reliable partner for parcel deliveries across Europe and the world. This is why GLS customers rely on existing, proven processes for smooth imports and exports, including of deliveries requiring customs clearance. Thus GLS will give its customers extensive support for shipments to the UK also from 2021. Your export to the UK is always in safe hands with GLS!

Security advices

Security contributes to the reputation of companies and the stability of IT systems and thus to the efficiency of the supported business processes. Furthermore, information security helps to ensure that relevant laws such as EU-GDPR are complied with.

In order that goods reach the recipient securely, specific security measures are essential. GLS has created uniform security standards across Europe aimed at systematic prevention. Modern alarm systems are used to protect goods. In the hubs and larger depots, GLS monitors parcels using video surveillance. Each individual process step is checked. GLS scans the parcels at all important interfaces and analyses the data. Employees and transport partners are regularly trained.

Scams

Scams are becoming increasingly common online. Criminals are misusing the GLS name and sending out fake e-mails, especially to private individuals but also to companies. These often contain demands for payment.

Recipients of such e-mails should immediately inform GLS and on no account pay the requested amounts.

GLS will never send e-mails requesting that goods be paid for using an online payment system, credit card or bank transfer. Cash-on-delivery parcels sent with the GLS CashService will only be handed over to recipients by the delivery driver in exchange for cash.

Fraudulent e-mails frequently include spelling and grammatical errors, as well as blurred company logos. If the sender is unknown, attachments should generally not be opened.

GLS shall not be liable for any damage resulting from fraudulent activities by third parties who abuse the name of GLS.

Fake job offers

Unknown third parties send fraudulent e-mails in the name of GLS. These e-mails contain fictitious job offers or employment contracts at GLS. In addition, third parties use fake identies as a GLS recruiter to contact persons on LinkedIn and Google Hangout.

The recipients of these fraudulent e-mails are asked to transfer money to the unknown third parties so that an employment contract with GLS can be concluded.

Please do not respond to these payment requests. GLS does not charge applicants a fee for the conclusion of an employment contract or equipment for the job. Furthermore, GLS does not send unsolicited employment contracts. Employment contracts are always preceded by a thorough application process.

Parcel agent job offers

Criminals who order goods online using false identities and illegally-obtained credit-card data have recently increased their efforts to recruit so-called "parcel agents". The work is usually offered as a part-time job and involves accepting parcels and forwarding them to other addresses, often abroad. The aim is to hide the final location of the fraudulently obtained goods.

Police are warning against accepting job offers as a parcel agent. This supposedly lucrative side job means getting involved with fraudulent activity and money laundering – with legal and financial consequences.

Information Security Contact
  Information Security Contact
Information Security Contact

If you want to report a security issue, please contact us here. Please understand that this e-mail address is not destined for any other queries.

Data protection

The GLS Group takes data protection seriously. Personal data is collected solely in accordance with the applicable statutory regulations.

Code of conducts

As an internationally operating parcel service provider the GLS Group stands for fair competition, integrity and responsibility.

Responsibility

GLS takes its responsibility for employees, society and the protection of the environment seriously.