Service for recipients
GLS provides information regarding parcel delivery and useful online tools. You can, for example, track parcels in real time or search for the nearest GLS depot or Point Relais® of GLS partner Mondial Relay.
What you can do online as a recipient
Check your parcel's current delivery status.
Depot and Point Relais® search
Quickly find a GLS depot or Point Relais® close by.
Release authorisation without signature
Allow us to deliver your parcel – even when you’re not at home.
Redirect your parcel after an unsuccessful delivery attempt.
Contact for recipients
GLS has a special hotline for parcel recipients. The customer service is there for you from Monday to Friday, 08.30 to 19.00.
08 99 70 31 00*
*0.80 €/min + cost of call (only available in France)
Alternatively send an e-mail to us. We will answer your questions quickly and reliably.
Delivery by GLS
GLS delivers to your door. Alternatively the delivery driver delivers the parcel to a neighbour if you are not at home.
Track parcels, find Points Relais® or scan QR codes – all functions available with one free app.
Info for recipients
Informed early and able to influence delivery as desired – with GLS parcels, it is as simple and convenient as that.