Service for recipients


GLS provides information regarding parcel delivery and useful online tools. You can, for example, track parcels in real time or search for the nearest GLS depot or Point Relais® of GLS partner Mondial Relay.

What you can do online as a recipient

Contact for recipients

GLS has a special hotline for parcel recipients. The customer service is there for you from Monday to Friday, 08.30 to 19.00.

08 99 70 31 00*

*0.80 €/min + cost of call (only available in France)

Alternatively send an e-mail to us. We will answer your questions quickly and reliably.

Delivery by GLS

GLS delivers to your door. Alternatively the delivery driver delivers the parcel to a neighbour if you are not at home.

More info


Track parcels, find Points Relais® or scan QR codes – all functions available with one free app.

More info

Info for recipients

Informed early and able to influence delivery as desired – with GLS parcels, it is as simple and convenient as that.

More information