The shoes are the wrong size or the jeans you ordered don’t fit. There is one simple solution: Send them back, of course.
Many companies make it easy to return parcels – they book the ShopReturnService of GLS.
This means most of the parcels already include a return label for returning the goods if necessary. If not, you inform the shipper and will get a return label via e-mail or download link. You simply attach the label, hand over the parcel at any Point Relais® of Mondial Relay, and GLS takes care of the rest.