Parcel delivery by GLS

Parcel delivery by GLS

Fast and reliable – that is how you want to receive your parcel. And that’s precisely how GLS wants to deliver parcels on behalf of senders.

Standard parcel delivery

Ideally a parcel is delivered to you personally. You then confirm the parcel acceptance with your signature on the delivery note of the GLS driver. Another member of your household can also accept your parcel on your behalf.

If nobody is present

GLS asks a neighbour if they can accept the parcel for you. If no neighbour can accept your parcel, GLS can take it to the nearest Point Relais® of Mondial Relay, if there is one nearby, as GLS and Mondial Relay are partners. The parcel can be collected there within 10 days.

If no parcel delivery is possible – not even at a neighbour or a nearby Point Relais® – GLS will take the parcel back to the depot (distribution centre).

Notification card

If the parcel cannot be delivered to the specified delivery address, the GLS driver leaves a notification card. It holds key information such as the neighbour’s name or redirection options.

Your "Track ID" or notification card's number

On the notification card is a number, the "Track ID". You can use either this number or the parcel number to track your parcel online, from your smartphone.


The Track ID is particularly important if GLS took your parcel back to the depot. Then you can use the number to redirect the parcel online. This means, you can decide yourself what happens next.

Redirection options

  • A second parcel delivery attempt to the originally-specified address – you select the day.
  • Parcel delivery to another address of your choice (excluding parcel shops).
  • Issue release authorisation. The GLS driver can deliver your parcel to the address you specify, even if no one is present. You need to indicate the place where you want the parcel to be delivered (for example in your garage).
  • Collect the parcel yourself at the depot. The parcel remains in the depot and is available for collection for 7 days. There is no new parcel delivery attempt.

Go to parcel redirection

Second delivery attempt

GLS will undertake a second delivery attempt if no neighbour is able to accept the parcel and there is no Point Relais® nearby. If you choose a redirection option, the course of action will be according to your individual wish for the next parcel delivery attempt.

Delivery and transport times

GLS delivers parcels on working days from Monday to Friday – in France to most areas in less than 24 hours. This standard delivery time is not assured or guaranteed, however. Parcels are transported by road, so traffic holdups can lead to delays.