Flexible in delivering

Satisfied recipients. Successful senders.
As soon as a FlexDeliveryService parcel has been handed over to GLS the recipients are informed via e-mail and SMS about the upcoming delivery, including an estimated three hour time frame.

Delivery options – selectable before start of shipment

The recipient will receive a link via e-mail or SMS. By clicking the link he can keep control over the delivery and choose the most convenient delivery option:

  • Delivery to the same address on a specific date (four dates following the date of sending are available)
  • Grant a signature release authorisation
  • Delivery to a new address (+ 24 hours)
  • Delivery to a chosen Point Relais®
  • Collection at a GLS depot

The process in detail

Step 1: Information at the start of dispatch

Senders receive orders, prepare the dispatch and transfer the usual data to GLS via the dispatch system – and additionally the e-mail address and phone number of the parcel recipients. This way, they activate the flexible delivery options for this parcel. GLS informs the recipients by e-mail and SMS about the upcoming dispatch and standard delivery time. Now they will be better able to assess if they can accept the parcel personally.

Step 2: Information about the estimated date of delivery

When GLS picks up the ready-made parcel at the sender, it is scanned – immediately on collection or on arrival at the depot. Now it is possible to estimate the date of delivery and the estimated delivery time frame. GLS sends out an e-mail and SMS with this information and the estimated delivery time frame to the parcel recipient. It also contains a link which leads directly to the selection of delivery options via the GLS website or GLS App. The system identifies the parcel and the respective recipient. An option can immediately be chosen. Registration or log-in is not necessary.

Step 3: Recipient stays up-to-date till delivery

Thanks to the QR code on every parcel, GLS continues to inform recipients by e-mail and SMS even after the first delivery attempt. Each time the parcel is scanned, the recipient can find out where it is. They learn for example that their parcel has been delivered to the alternative address or has been left at a desired place.


Senders only need to fulfil a minimum range of requirements and GLS will implement the service for their parcels:

  • Obtain the recipients’ consent for the transfer of e-mail addresses and phone number – via the GTC or integrated into the ordering process
  • Send the e-mail addresses and phone number of recipients to GLS via the dispatch system
  • Use a GLS dispatch system that generates a QR code on the label

Should senders not meet the requirements for using the service, GLS will gladly assist them. For example, the transition to a dispatch system with a QR codes is easy. If interested, please contact the respective GLS depot or use the contact menu.

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Modern technology for more service

If the recipient selects a delivery option, it triggers defined IT controlled processes in the GLS system, for example the attachment of new dispatch labels or the redirection of parcels to a different depot. GLS uses self-developed programs and state-of-the-art technologies.

On tour with GLS