Whether you need general information, want to redirect your parcel or have questions regarding a specific parcel, we are here for you. Please choose one of the following options to get in touch with us.

To access our online tracking tools, you must be in possession of your Parcel tracking number or your notification card number. If you don’t know it, please contact your sender

You want to track your parcel?

You can find the current delivery status at any time via Track & Trace.

Track & Trace

You want to arrange a redirection for you parcel?

If the first delivery attempt has been unsuccessful, you can select one of several delivery options directly via Track & Trace. Alternatively, please use the parcel redirection form to choose an option.

Redirection form

You are the recipient of a parcel and wish to contact GLS?


If you have questions regarding a specific parcel, please contact the sender first.

You can find more information in our frequently asked questions and answers.


If you didn’t find the answer to your question, you can reach us from Monday to Friday, 08.30 to 19.00.

08 06 00 60 06 (free service + cost of call - only available in France)

You are a sender and require more information on the services of GLS (for business customers only)?

We are there for you from Monday to Friday, 09.00 to 12.00 and 14.00 to 18.00.

For an individual offer or more information about parcel shipping with GLS, you can contact us using the business contact form.

Business contact form

You can also contact us by phone or email:

0 825 34 34 34 (€ 0.18/min + cost of call)