Whether you need general information, want to redirect your parcel or have questions regarding a specific parcel, we are here for you. Please choose one of the following options to get in touch with us.

Delivery status / parcel redirection

You can find the current delivery status at any time via Track & Trace. If the first delivery attempt has been unsuccessful, you can select one of several delivery options directly via Track & Trace. Alternatively use the parcel redirection form to choose what happens next.

Redirection form Track & Trace

Contact for recipients


If you have questions regarding a specific parcel, please contact the sender first.

For parcel redirection, please use our online tools mentioned above.

You can also contact us by email at:

You can reach us from Monday to Friday, 08.30 to 19.00.

08 99 70 31 00**

**0.80 €/min + cost of call (only available in France)

Offers and general information for senders (for business customers only)

For your individual offer or more information about parcel shipping with GLS simply call us or send us an e-mail. We are there for you from Monday to Friday, 09.00 to 12.00 and 14.00 to 18.00.

0 825 34 34 34*

*€ 0.18/min + cost of call.