What do we stand for?

The GLS Group’s success is the focus on quality.
Every day the GLS Group strives to provide its customers with a high quality of services.
We are locally present, we continuously improve our network, we provide high standards in technology and security, we aim to protect our environment, and we respect differences among our employees, providing them with secure jobs.

Visions and values

Reliability
Reliability

Your parcel arrives on time. Stable European network with uniform quality control.

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Security
Security

Your parcel arrives safe and sound. High security standards and ongoing monitoring.

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Transparency
Transparency

We keep track of your parcel. Modern IT systems, monitoring of each process step.

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Flexibility
Flexibility

We find the right solutions for you. Local expertise and advice on services throughout Europe.

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Sustainability
Sustainability

We act responsibly and are committed to our staff, society and the environment.

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GLS Quality

Quality is our highest priority. The GLS quality assurance includes precisely defined work processes, quality guidelines, and regular audits.

GLS Customers

We are close to our customers, offering suitable shipping solutions for the particular needs of business customers, as well as high-quality B2C solutions.

GLS IT

IT is the basis for successful parcel dispatch solutions. Constant innovation and improvement ensure your parcel is in the best hands.

 

History

Once upon a time, in 1989, 25 brave forwarders had a daring idea: build a national parcel service provider in the new centre of Germany. German Parcel was born, supposed to become the later basis of the unprecedented story of the GLS Group.

1989

1989

In Neuenstein (Germany) the starting signal for a dynamic upward development was given - German Parcel was founded.

1989

In Neuenstein (Germany) the starting signal for a dynamic upward development was given - German Parcel was founded.

1992

1992

General Parcel, the European franchise system was founded.

1992

General Parcel, the European franchise system was founded.

1999

1999

Royal Mail Group acquires German Parcel and General Logistics Systems (GLS) was founded.

1999

Royal Mail Group acquires German Parcel and General Logistics Systems (GLS) was founded.

1999 - 2002

1999 - 2002

The GLS network was established through acquisitions and founding of companies in numerous countries.

1999 - 2002

The GLS network was established through acquisitions and founding of companies in numerous countries.

2002

2002

Launch of the common GLS brand.

2002

Launch of the common GLS brand.

2003 - 2007

2003 - 2007

Introduction of a uniform quality management system, further network expansion, foundation of GLS IT Services and technological advancements.

2003 - 2007

Introduction of a uniform quality management system, further network expansion, foundation of GLS IT Services and technological advancements.

2008 - 2015

2008 - 2015

Launch of ThinkGreen activities, continuous network expansion and introduction of dedicated 2C services.

2008 - 2015

Launch of ThinkGreen activities, continuous network expansion and introduction of dedicated 2C services.

2016 - 2020

2016 - 2020

Focussed geographic expansion in North America, investments in network infrastructure.

2016 - 2020

Focussed geographic expansion in North America, investments in network infrastructure.

The GLS Group Network

40 countries
40 countries

Our network covers countries from Austria, to Finland, to North America, thus providing our customers with many options to send parcels cross border

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19,000 employees
19,000 employees

Our teams work for the GLS Group every day to provide our stakeholders with the best possible service.

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1,400 hubs depots and agencies
1,400 hubs depots and agencies

From the depots, parcels are distributed to the recipients. In Spain and Portugal, agencies combine various functions for parcel dispatch.

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4,000 long distance trucks
4,000 long distance trucks

Leave the hubs in the evenings to transport the parcels to the depots in the various countries.

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28,000 delivery vans
28,000 delivery vans

Our transport partners use traditional vans and alternatively powered vehicles to deliver the parcels.

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Sending parcels with GLS provides our customers with a number of advantages

Transit times

Short transit times allow parcels to be transported through Europe within a few days.

Network

International shipping is one of the key strengths of GLS, with precisely coordinated long-distance services connecting the GLS locations and network partners.

Cross border

GLS offers a broad range of cross-border services. Cross-selling opportunities by combining Royal Mail and GLS networks.

Culture

Entrepreneurial business culture within clearly defined corporate governance framework.

Local market presence

Local management teams ensure close proximity to customers and markets.

Customer base

Balanced portfolio of small, mid-sized and large customers.

GLS Finland

About 800 customers
1 hub
Thousands of pickup- and service locations

Our code of conduct

As an internationally operating parcel service provider the GLS Group stands for fair competition, integrity and responsibility.

GLS long truck driving between a field and a forest
 

Code of Business Standards

This code forms the basis of all business activities of the GLS Group. Furthermore it shows the obligation of the GLS Group towards its stakeholders

Whistleblowing

The GLS Group has introduced an informant/ombudsman system to enable employees, business partners and third parties to report criminal acts and similar serious offences on a confidential basis.