To make sure that we prioritize the topics that are most important to our stakeholders and of highest relevance to our business, we conducted a group-wide materiality analysis. The results are the basis for the sustainability report and the further development of our corporate responsibility strategy. Below, we share our results and the methodology we applied.
What really matters …
The materiality process
The development of the Materiality Analysis was based on a five-step process and is in line with the guiding principles of the Global Reporting Initiative GRI4.
1. Identifying relevant topics: Based on GRI documents, internal surveys as well as a competitor analysis, the Corporate Responsibility department identified relevant topics for the GLS Group.
2. Expert consultation: The CR department consulted internal experts on the identified topics to measure the relevance to the GLS Group.
3. Creation of stakeholder surveys: Taking into account the expert consultation, stakeholder surveys for all GLS subsidiaries were prepared.
4. Stakeholder surveys: Through a survey in the respective languages on the GLS Group websites, relevant stakeholders prioritised the issues that has been identified.
5. Assessment and reporting: Both, the results of the expert consultation and of the stakeholder surveys were analysed, resulting in the final Materiality Matrix. The matrix is the basis for the further development of the corporate responsibility strategy and hence our activities.
The stakeholder survey resulted in 19 topics of particular importance that belong to six principal categories: labour practices, product, management responsibility, environmental protection, society as well as economy.
|Labour practices||Occupational Health & Safety, Safe Driving, Work-Life-Balance, Training & Education, Employer Attractiveness|
|Product||Data Security, Customer Satisfaction|
|Management responsibility||Transparency in Reporting, Sustainability Strategy, Environmental Management System, Stakeholder Involvement|
|Environmental protection||Waste and Sewage, Resource Management, Energy-efficiency, Emissions, Eco-friendly Means of Transport|
|Society||Compliance, Support of Voluntary Employee Commitment|
The 19 areas of action identified as being important have been assigned to one of four quadrants depending on their relevance. The upper right-hand quadrant contains the areas of action that are very important to both the GLS Group and our stakeholders. The colour code used for the items also shows whether good/poor performance in the area of action concerned has an impact on our external and/or internal stakeholders. Correspondingly, data protection is of the utmost importance for both the GLS Group and our stakeholders.