Frequently asked questions and answers

How long does it take GLS to deliver parcels?

National parcels usually reach their destination in almost all countries within a standard delivery time of less than 24 hours (excluding islands and remote areas). In Europe, standard delivery times are generally between 24 and 96 hours. GLS delivers Monday to Friday during normal business hours.

How does the shipment processing work with GLS?

GLS provides companies with IT dispatch systems that correspond to their requirements and parcel volumes. The systems can be adapted to senders’ IT systems.

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What does GLS offer for international shipment?

GLS offers reliable European and worldwide parcel delivery to its customers, as well as express delivery within Europe. More information can be found in the product descriptions in the section "Shipping solutions".

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How large may a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side

How much may a parcel weigh?

The maximum weight for national shipments is between 30-50 kilograms, depending on the country. Export parcels within Europe may weigh up to 40 kilograms, for international express up to 50 kilograms. This also largely applies to worldwide shipment. You can find further information on the website of your country and your GLS depot will provide further details.

How much does parcel delivery cost with GLS?

Precisely how much it costs to send a parcel depends on your wishes and requirements. If you send parcels regularly, you will get an individual offer from GLS.


Which goods are excluded from delivery?

Goods which are packed insufficiently or not as customary in the trade are generally excluded from transportation by GLS. Also excluded from delivery are among others:

  • Firearms according to legislation
  • Mortal remains
  • Live animals

Further information can be found in the general terms and conditions of the GLS national company in your country.

Can I track parcels in real time?

Yes, in many countries GLS already provides real-time delivery information thanks to mobile data transfer from vehicles. Scanned data from the hubs and depots of all GLS subsidiaries is immediately fed into the GLS IT system and is directly available online. Simply enter the shipment number or Track ID.

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What is the standard insurance sum of a parcel? Is an additional insurance possible?

GLS is liable for loss or damage of parcels in its custody. Liability is limited to a maximum amount, varying from country to country, and does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS will compensate the value of the goods beyond the limitation of liability up to a defined maximum depending on the country. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the terms and conditions of your country.

What does GLS do for the environment?

GLS is committed to the responsible use of resources, the reduction of emissions, and the optimisation of waste disposal. All GLS subsidiaries haves already obtained the ISO 14001 certification for their its environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative. Additionally, in some countries senders can book the ThinkGreenService for an environmentally-neutral delivery.

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My question isn’t listed here. Where can I get more information?

The GLS customer care team and your contact in the GLS depot will be happy to help you. You can also call our hotline for senders which you will find on the GLS website of your country. Or submit your question in writing using the contact form.