Frequently asked questions and answers

How do I send parcels with GLS?

GLS offers shipping solutions tailored to the needs of companies with small parcel volumes and private customers. In a number of countries, they can send parcels from GLS ParcelShops or organise their shipping process online using Easy-Start.

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How much does it cost to send parcels with GLS?

Country-specific prices apply for parcel shipment with GLS. The shipping prices for companies with small parcel volumes and private customers depend on the parcel size, if GLS ParcelShops are available in the country.

How long does delivery usually take?

National parcels are delivered in most countries within a standard delivery time of less than 24 hours (excluding islands and remote areas). Standard delivery times lie between 24 and 96 hours all over Europe. GLS delivers Monday to Friday during normal business hours. Find out here where your parcel is right now – and when delivery is expected to take place.

Parcel tracking

Where can I hand over parcels?

In a number of countries, you can easily hand over your parcel at a GLS ParcelShop. There are GLS ParcelShops in Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Luxemburg, the Netherlands, Poland, Portugal, Slovakia and Slovenia.

Where can I find my nearest ParcelShop?

In many countries, the next GLS ParcelShop is right in your area. The websites of your countries usually offer a practical ParcelShop finder, where you can also look up directions.

Can I also manage my deliveries online?

Yes. In some countries you can use EasyStart, the practical and reliable online tool of GLS for managing your deliveries online. Registration is quick and easy. EasyStart is currently available in Ireland.

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How large can a parcel be?

A parcel may not exceed the following dimensions:

Length: 200 cm
Width: 80 cm
Height: 60 cm
Combined length and girth: 300 cm
Calculation of max. combined length and girth: 2 x height + 2 x width + 1 x longest side

What is the maximum weight for a parcel?

A parcel may weigh up to a maximum between 30 and 50 kilograms, depending on the country.

Which goods are excluded from delivery?

Goods which are packed insufficiently or not as customary in the trade are generally excluded from transportation by GLS. Also excluded from delivery are among others:

  • Firearms according to legislation
  • Mortal remains
  • Live animals

Further information can be found in the general terms and conditions of the GLS national company in your country.

What do I need to keep in mind when packing goods?

When packing goods, you need to consider the type, weight and resilience of the goods being sent. Outer packing, internal padding, adhesive tape and parcel labelling are all important.

How do I find out where a parcel is right now?

With the parcel tracking function you can track your parcel online at any time. Simply enter the parcel number or Track ID. In many countries, GLS provides real-time delivery information.

Parcel tracking

Are parcels insured with GLS?

GLS is liable for loss or damage of parcels in its custody. Liability is limited to a maximum amount, varying from country to country, and does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS will compensate the value of the goods beyond the limitation of liability up to a defined maximum depending on the country. Value of the goods is defined as the purchase price, for second-hands goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the terms and conditions of your country.

What happens if a parcel can’t be delivered?

If nobody is present at the time of delivery, further action of GLS depends on the circumstances of the respective country. In many countries it is customary that neighbours accept parcels. In this case, GLS drivers inform the recipient with a notification card. If GLS ParcelShops are established in the country, they can be used as an alternative delivery address. On the websites of the GLS national companies, you can find out which of these options are available.

What does GLS do to protect the environment?

GLS is committed to the responsible use of resources, the reduction of emissions, and the optimisation of waste disposal. All GLS subsidiaries haves already obtained the ISO 14001 certification for their its environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative. Additionally, in some countries senders can book the ThinkGreenService for an environmentally-neutral delivery.

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My question isn’t listed here. Where can I get more information?

You can call our hotline for senders which you will find on the GLS website of your country. Or submit your question in writing using the contact form.