Customer information

Toll: In some countries, GLS passes on road tolls for trucks and trailers to its customers. The surcharges are determined individually for each customer according to a customer’s shipping patterns and are shown separately on invoices.

Fuel surcharge: The price of crude oil has a significant impact on transport costs. To compensate for the volatility in fuel prices, most national GLS companies levy a fuel surcharge. It is usually calculated using the consumer price index and is also shown separately on invoices. GLS customers can find out what the current surcharge is on their local website.