Compliance

At GLS Spain, we place great importance on compliance with the law and the ethical standards that are part of our values. This is also our responsibility as a subsidiary of a group in which we have as a motto: Zero Tolerance for Corruption.

In this way, we can guarantee reliable partnerships and become part of a fairer and more sustainable business fabric.

In order to systematically identify and mitigate compliance risks, GLS has implemented a series of mandatory measures throughout the Group:

  • Competition Law
  • Modern Slavery Act
  • Prevención de Blanqueo de Capitales
  • Anti-corruption
  • Financial Penalties
  • Crime Prevention Model

Code of Conduct

To strengthen the relationship and trust of customers, staff, suppliers, business partners and society as a whole, the GLS Group has implemented the Code of Conduct which sets out both the company’s core values and standards of behaviour that are binding for all staff.

The GLS Code of Conduct forms the basis for all business decisions and governs responsible interaction with all stakeholders.

Code of Conduct for Suppliers and Business Partners

For GLS, established standards of conduct are important at all levels. We expect our suppliers and business partners to comply with this Code, implement it with appropriate measures and integrate it into their business processes.

Whistleblowing Hotline

The GLS Group has settled a Whistleblowing Channel to allow staff, business partners and third parties to confidentially report criminal or similar acts.

There are two ways to report complaints:

  • The first channel, integrated by EQS Group AG – Integrity Line, and in line with Law 2/2023 of 20th February, regulating the protection of those who report on regulatory violations and the fight against corruption, any person may report any information related to:

Non-Compliance or behaviors contrary to our legislation, our Code of Conduct, or our internal regulations (Example: bribery, corruption, Competition Law, fraud, financial crimes, harassment, discrimination, personal data protection, human rights, environmental damage, conflicts of interests, etc.). You can contact via/through this link (CLAIMS OR ENQUIRIES ABOUT SHIPMENTS ARE NOT ACCEPTED).

Among the main aspects of this Whistleblowing Channel, we highlight:

· The highest level of security for sensitive data is guaranteed. By using the latest encryption technologies and SSL certificates, this tool does not allow access to data from outside the company

· Whistleblowers may communicate the information anonymously. Likewise, communication with whistleblower is also kept completely anonymous during the monitoring process through a secure mailbox and it can be followed up at any time.

· Possibility of making a report through our form, voice message and attaching files and pictures/photographs.

· When making a complaint, the channel will guide the whistleblower step by step to help them complete the process. Reports can be sent from any device (smartphone, tablet, or PC). In addition, the EQS Integrity Line is accessible/reachable and complies with the EU web Accessibility Directive and WCAG 2.1 guidelines.

  • In addition to this channel, we also provide to whistleblowers our specialized lawyer Dr. Rainer Butcher services, who will be available as a contact person for above-named issues. Dr. Butcher will not deal with reports that are not serious allegations, criminal offences or similar. In case of doubt, he will advise on how to proceed. You can contact him via/through this link.

Regarding these management systems and the processing of the communications, General Logistics Systems Spain S.A. has a Compliance Department that is responsible for the internal information system, which in turn complies with all the requirements laid down in current regulations, including:

  • Guarantee of confidentiality of the Whistleblower identity and of any mentioned third party, as well as processing of information and its investigation.
  • Guarantee against retaliatory measures.
  • Respect for the principle of presumption of innocence and right of defense of the concerned parties.
  • Guarantee of independence, impartiality, and lack of conflicts of interests.
  • Guarantee of the requirements formally related to personal data protection.
  • Effective communication processing.

In the same way, concerns related to abovementioned matters can also be reported to the employee´s Line Manager or to the Compliance Manager.