Signature release authorisation

A comfortable solution for recipients

Signature release authorisation

If desired, GLS leaves parcels at an agreed location – for example, in a garage or on a patio. This is especially useful for recipients who cannot be there to receive their parcel in person. It means they are entirely independent of the delivery time.

Issuing a one-off release authorisation to GLS is easy. You can choose either a one-off release authorisation or a permanent release authorization. Simply open the online form. You will receive a confirmation when we have received the authorisation.

Once you have issued a release authorisation to GLS, leaving the parcel at the defined location counts as successful parcel delivery.

It is also possible to issue a release authorisation for the second delivery attempt. If the first delivery attempt is not successful and no alternative delivery is possible, the delivery driver will leave a release authorisation card for you.

Just contact us and ask for a redelivery. Fill out the card left and attach it to your front door distinctly and visibly for the delivery driver. The parcel will be placed according to your directions.

You can also issue a permanent release authorisation. In this case the delivery driver will generally leave parcels at the agreed location if you are not at home.

Contact GLS

Issue a signature release authorisation