Returning goods made easy

The shoes are the wrong size or the jeans you ordered don’t fit. There is one simple solution: Send them back, of course.

Many companies make it easy to return parcels – they book the service of GLS.

This means your parcel includes a return label for returning the goods if necessary. Alternatively you can contact the sender in order to have a label mailed to you. You simply attach the label, hand over the parcel at any GLS ParcelShop, and GLS takes care of the rest.

Returning goods

Can I return my parcel without a return label?

If a parcel does not include a return label, you can still return it via a GLS ParcelShop, but the ParcelShop prices will apply. A vendor is obliged to take goods back within a certain period of time, if the object of delivery is faulty or damaged. Make sure you keep hold of the receipt for the cost of returning the goods, and contact the vendor.

Other frequently asked questions