Our wish is to deliver your parcel safely to the recipient. It is therefore important to pack the content safely.
Liability if damaged
Should your parcel get damaged in our custody, GLS is liable with max. 4,500 DKK per parcel, if the content is adequately and securely packed.
The damaged part is replaced
Generally, GLS will replace the part that has been damaged in our custody. If inspecting the parcel, GLS will also evaluate whether to send the parcel to the recipient or to return it to the sender - depending on the condition of the content.
Payment to the sender
GLS is always liable to the sender of the parcel as he is the one paying the transportation cost to GLS.
This means, that as a recipient of a damaged parcel you will have your costs refunded from the sender. As the recipient you are very welcome to report the damage directly to GLS, but you have to settle the financial balance with the sender.
Adequate and secure packaging
The condition for GLS replacing a damaged parcel is for it to be packed to withstand transportation in an automatic sorting system and in our distribution vehicles.