Nobody at home?

If nobody is at home to receive your parcel when GLS delivers, it is taken to a ParcelShop nearby. The driver will leave a card with the parcel number, name and address of the ParcelShop, where you can pick up the parcel (provided that your mailbox is available). If GLS received your e-mail address and mobile number, GLS will send you the information.

You can pick it up the same day after 4 pm or within 10 working days. Once the parcel is in a GLS ParcelShop, GLS considers it “delivered”.

If you do not pick up the parcel within 10 working days, GLS will return it to the sender.

Parcels not suited for ParcelShop

If your parcel is not suited for delivery in a ParcelShop, the driver will take it back to the GLS depot. In that case you will be informed accordingly.

Please contact GLS and let us know how you prefer to receive your parcel. You can choose between:

  • Delivery to another address of your choice.
  • Issue a release authorisation. The delivery driver can deliver your parcel to the location you specify at your address, even if no one is present.
  • A second delivery attempt to the originally specified address - against POD.
  • Refuse acceptance. The parcel is returned to the sender.
  • Collect the parcel yourself at the depot. The parcel remains in the GLS depot and is available for collection for 10 days. There is no new delivery attempt.